At a Glance
- Tasks: Resolve plumbing issues and improve customer service in the field.
- Company: Join South Staffs Water, a leader in water network operations.
- Benefits: Enjoy a competitive salary, company van, 25 days holiday, and more perks.
- Other info: Participate in a 24/7 standby rota and work in a dynamic team environment.
- Why this job: Make a real impact on your community while developing valuable skills.
- Qualifications: Previous plumbing or network tech experience and excellent communication skills required.
The predicted salary is between 20400 - 40800 € per year.
Join to apply for the Plumbing Maintenance Technician role at South Staffs Water
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Join to apply for the Plumbing Maintenance Technician role at South Staffs Water
Job Title: Plumbing Maintenance Technician
Salary: Up to £34,000 + standby package
Hours: 40 hours per week, Monday to Friday, plus participation on a 1 in 5 daily rota.
Location: Tipton (field based)
We have a brilliant opportunity to join our network operations, customer liaison team as a Plumbing Maintenance Technician, working in the field carrying out work on our water network. You will actively own and resolve network issues in your area, and the resulting impact on customers and proactively seek new ways to improve our overall service to customers measured through Supply Interruptions and C-MEX.
The role
- Attending face to face customer appointments and using your skills to resolve supply related issues.
- Responding to leak investigations on the network and customers premises.
- Undertaking valve operations on the network to support repair team activity.
- Providing real time feedback of works undertaken via our field systems.
- Distribution of alternative water supplies as required.
- Supporting supply related incidents from initial response through to completion.
- Participating in a 24/7 daily standby Rota on a 1 in 5 basis.
To be successful in this position you’ll need to be self-motivated person who thrives under pressure.
You will have previous experience in an operational plumbing, water operative or network tech environment.
Excellent communication skills, possessing the ability to appraise situations in a timely manner and make effective decisions.
You will have the ability to work efficiently on your own or as part of a team and be able to demonstrate experience of working in a customer facing role.
You will be skilled in the use of IT systems
Possess a full driving license.
What You’ll Get In Return
- A competitive salary up to £34,000 per annum+ standby package
- Company van
- 25 days holiday + bank holidays
- Company pension with employer contributions
- 24-hour helpline providing free and confidential advice to you and your family on financial, legal, marital, and health matters.
- Eyecare vouchers – via Specsavers
- Employee Assistance Programme (EAP)
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Management and ManufacturingIndustries
Utilities
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#J-18808-LjbffrPlumbing Maintenance Technician in Tipton employer: South Staffs Water
South Staffs Water is an exceptional employer, offering a competitive salary of up to £34,000 along with a comprehensive benefits package that includes a company van, generous holiday allowance, and a robust pension scheme. Our work culture prioritises employee well-being and development, providing access to a 24-hour helpline for personal support and opportunities for professional growth within the utilities sector, all while making a meaningful impact on the community in Tipton.
StudySmarter Expert Advice🤫
We think this is how you could land Plumbing Maintenance Technician in Tipton
✨Tip Number 1
Familiarise yourself with the specific plumbing and water network issues in the Tipton area. Understanding local challenges can help you demonstrate your knowledge during interviews and show that you're proactive about resolving customer issues.
✨Tip Number 2
Brush up on your communication skills, as this role involves face-to-face interactions with customers. Practising how to explain technical issues in simple terms can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience you have in a customer-facing role, especially in plumbing or utilities. Be ready to share specific examples of how you've successfully resolved customer issues in the past.
✨Tip Number 4
Make sure you understand the importance of teamwork in this role. Prepare to discuss how you've collaborated with others in previous jobs, particularly in high-pressure situations, to ensure smooth operations.
We think you need these skills to ace Plumbing Maintenance Technician in Tipton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in plumbing or water operations. Emphasise any customer-facing roles and your ability to work under pressure, as these are key for the Plumbing Maintenance Technician position.
Craft a Strong Cover Letter:Write a cover letter that showcases your motivation for the role. Mention specific skills that align with the job description, such as your communication abilities and experience with IT systems, to demonstrate your fit for the position.
Highlight Relevant Experience:In your application, clearly outline your previous roles related to plumbing or network operations. Use specific examples to illustrate how you've successfully resolved issues and improved service in past positions.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at South Staffs Water
✨Show Your Problem-Solving Skills
As a Plumbing Maintenance Technician, you'll need to demonstrate your ability to resolve issues effectively. Prepare examples from your past experience where you successfully tackled plumbing or network problems, highlighting your decision-making process.
✨Emphasise Customer Service Experience
Since the role involves face-to-face customer interactions, it's crucial to showcase your communication skills. Share specific instances where you provided excellent customer service, especially in challenging situations, to illustrate your ability to handle customer concerns.
✨Familiarise Yourself with IT Systems
The job requires proficiency in using IT systems for real-time feedback and reporting. Brush up on any relevant software or tools you've used in previous roles, and be ready to discuss how you can leverage technology to improve service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to various scenarios, such as leak investigations or emergency situations. Practice articulating your thought process and actions in these scenarios to demonstrate your readiness for the role.
