At a Glance
- Tasks: Support micro and small businesses with excellent customer service and timely information.
- Company: Join South of Scotland Enterprise, a forward-thinking economic development agency.
- Benefits: Enjoy 43 days holiday, competitive salary, and a generous pension contribution.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you a proactive and customer‑focused professional with a passion for supporting businesses and communities to thrive? Do you take pride in providing a high‑quality, responsive first point of contact and delivering an excellent customer experience?
About Us
South of Scotland Enterprise (also known as SOSE) is the dedicated Economic and Community Development Agency for the Scottish Borders and Dumfries and Galloway. Established by the Scottish Government, SOSE represents a fresh approach to driving growth across a very special region in a way that benefits all. We are the first of Scotland’s public agencies to promote a wider view of the economy and how it impacts all we do. Jobs, businesses, communities and the environment are all equally important to us. We want to make sure that everyone has an opportunity to fulfil their ambitions, no matter who or where they are.
What You’ll Do Day-to-Day
Reporting to the Enterprise and Business Manager, the Business Assistant will play a key role in delivering a high-quality first point of contact service for micro and small businesses across the South of Scotland. The postholder will provide front-line information and support via telephone and email, responding to enquiries in a timely and professional manner. They will identify business needs, resolve queries where possible, and refer clients to Business Advisors for one-to-one support when required. The Business Assistant will also work closely with a wide range of public and private sector partners to support the development of an entrepreneurial culture and a strong, sustainable business base in the South of Scotland.
The Skills and Personal Attributes You’ll Need to Have
The successful candidate will demonstrate strong customer service and communication skills, with the ability to provide clear front-line business information and quickly assess client needs to ensure timely access to appropriate support. They will have a good understanding of the business environment and the wider South of Scotland economic landscape, with a commitment to keeping their knowledge up to date. The role requires effective collaboration with Business Advisors, Specialists, Area Teams, partner organisations and wider SOSE colleagues, alongside strong organisational skills and attention to detail. The postholder will be confident in using internal systems to accurately record and manage business information, support reporting and analysis, and will promote a culture of accountability, openness, collaboration and innovation while complying with governance and compliance requirements.
What We’ll Offer You
We offer a competitive and varied reward package, designed to cover your wellbeing, your lifestyle, your working life and your future, including 43 days holiday annually and a generous pension contribution. Our salary ranges are designed to be competitive and new entrants will normally start on the minimum of the pay range, except in exceptional circumstances.
At South of Scotland Enterprise, we celebrate and support differences. We are an equal opportunity employer, dedicated to offering equal employment opportunities regardless of race, colour, ancestral heritage, religion, sex, sexual orientation, age, marital status, disability, gender identity and expression, or veteran status. If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under The Disability Confident Scheme please contact us and we’ll do all we can to support you.
We operate a hybrid working model balancing working from home with attendance at the office or client premises to meet the needs of our employees, your team and clients. We do require employees to attend meetings/client visits in the region in person on a regular basis. This role is full time and expected to last up to 12 months.
If you are an Inclusive, Responsible and Bold individual who is always Striving for success and believe you have something to offer the South of Scotland as Business Assistant then we would love to hear from you.
Business Assistant in Selkirk employer: South of Scotland Enterprise
At South of Scotland Enterprise, we pride ourselves on being an inclusive and supportive employer dedicated to fostering growth in our communities. With a competitive benefits package that includes 43 days of annual leave and a generous pension contribution, we prioritise employee wellbeing and professional development. Our collaborative work culture encourages innovation and accountability, making it an ideal environment for those looking to make a meaningful impact in the South of Scotland.
Contact Details:
South of Scotland Enterprise Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Assistant in Selkirk
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend local events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that Business Assistant role.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the role. Highlight your customer service skills and your understanding of the South of Scotland's business landscape. Confidence is key!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and demonstrates your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at South of Scotland Enterprise.
We think you need these skills to ace Business Assistant in Selkirk
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for supporting businesses and communities shine through. We want to see how your proactive attitude aligns with our mission at SOSE!
Tailor Your Experience:Make sure to highlight your customer service skills and any relevant experience in your application. We’re looking for someone who can provide a high-quality first point of contact, so give us examples that showcase your abilities.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see how you meet the requirements and what you can bring to the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with SOSE.
How to prepare for a job interview at South of Scotland Enterprise
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the South of Scotland's economic landscape and the role of SOSE. Research their recent projects and initiatives to show that you're genuinely interested in supporting local businesses.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you assessed client needs and resolved queries effectively, as this is crucial for the Business Assistant role.
✨Be Proactive and Engaging
During the interview, demonstrate your proactive nature by asking insightful questions about the team and the challenges they face. This shows that you're not just looking for a job, but are eager to contribute to their mission.
✨Emphasise Collaboration
Since the role involves working closely with various partners, be ready to discuss your experience in collaborative environments. Share specific instances where teamwork led to successful outcomes, showcasing your ability to work well with others.
