At a Glance
- Tasks: Support micro and small businesses with excellent customer service and timely information.
- Company: South of Scotland Enterprise, dedicated to community and economic development.
- Benefits: 43 days holiday, competitive salary, generous pension, and hybrid working model.
- Other info: Join a diverse team committed to inclusivity and innovation.
- Why this job: Make a real impact in your community while developing your skills.
- Qualifications: Strong communication skills and understanding of the business environment.
The predicted salary is between 30000 - 40000 £ per year.
Check out the role overview below. If you are confident you have got the right skills and experience, apply today.
Are you a proactive and customer‐focused professional with a passion for supporting businesses and communities to thrive? Do you take pride in providing a high‐quality, responsive first point of contact and delivering an excellent customer experience?
About Us
South of Scotland Enterprise (also known as SOSE) is the dedicated Economic and Community Development Agency for the Scottish Borders and Dumfries and Galloway. Established by the Scottish Government, SOSE represents a fresh approach to driving growth across a very special region in a way that benefits all. We are the first of Scotland's public agencies to promote a wider view of the economy and how it impacts all we do. Jobs, businesses, communities and the environment are all equally important to us. We want to make sure that everyone has an opportunity to fulfil their ambitions, no matter who or where they are.
What You'll Do Day-to-Day
Reporting to the Enterprise and Business Manager, the Business Assistant will play a key role in delivering a high-quality first point of contact service for micro and small businesses across the South of Scotland. The postholder will provide front-line information and support via telephone and email, responding to enquiries in a timely and professional manner. They will identify business needs, resolve queries where possible, and refer clients to Business Advisors for one-to-one support when required. The Business Assistant will also work closely with a wide range of public and private sector partners to support the development of an entrepreneurial culture and a strong, sustainable business base in the South of Scotland.
The Skills and Personal Attributes You'll Need to Have
The successful candidate will demonstrate strong customer service and communication skills, with the ability to provide clear front-line business information and quickly assess client needs to ensure timely access to appropriate support. They will have a good understanding of the business environment and the wider South of Scotland economic landscape, with a commitment to keeping their knowledge up to date. The role requires effective collaboration with Business Advisors, Specialists, Area Teams, partner organisations and wider SOSE colleagues, alongside strong organisational skills and attention to detail. The postholder will be confident in using internal systems to accurately record and manage business information, support reporting and analysis, and will promote a culture of accountability, openness, collaboration and innovation while complying with governance and compliance requirements.
What We'll Offer You
We offer a competitive and varied reward package, designed to cover your wellbeing, your lifestyle, your working life and your future, including 43 days holiday annually and a generous pension contribution. Our salary ranges are designed to be competitive and new entrants will normally start on the minimum of the pay range, except in exceptional circumstances. At South of Scotland Enterprise, we celebrate and support differences. We are an equal opportunity employer, dedicated to offering equal employment opportunities regardless of race, colour, ancestral heritage, religion, sex, sexual orientation, age, marital status, disability, gender identity and expression, or veteran status. If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you're eligible under The Disability Confident Scheme please contact us and we'll do all we can to support you.
We operate a hybrid working model balancing working from home with attendance at the office or client premises to meet the needs of our employees, your team and clients. We do require employees to attend meetings/client visits in the region in person on a regular basis.
This role is full time and expected to last up to 12 months. If you are an Inclusive, Responsible and Bold individual who is always Striving for success and believe you have something to offer the South of Scotland as Business Assistant then we would love to hear from you.
Business Assistant in Dumfries employer: South of Scotland Enterprise
South of Scotland Enterprise (SOSE) is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. With a generous benefits package including 43 days of annual leave and a strong commitment to work/life balance, SOSE empowers its employees to thrive while making a meaningful impact on the communities of the Scottish Borders and Dumfries and Galloway. The hybrid working model and focus on continuous improvement initiatives ensure that you will be part of a dynamic team that values collaboration and innovation.
Contact Details:
South of Scotland Enterprise Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Assistant in Dumfries
✨Tip Number 1
Get to know the company! Research South of Scotland Enterprise and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Business Assistant role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for common interview questions! Think about how your skills align with the job description, especially around customer service and communication. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Business Assistant in Dumfries
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for supporting businesses and communities shine through. We want to see that you genuinely care about making a difference in the South of Scotland!
Tailor Your Experience:Make sure to highlight your customer service skills and any relevant experience in your application. We’re looking for someone who can provide a high-quality first point of contact, so give us examples that showcase your abilities.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see how you meet the requirements of the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at South of Scotland Enterprise
✨Know Your Stuff
Make sure you brush up on the economic landscape of the South of Scotland. Familiarise yourself with local businesses and community initiatives. This will show your genuine interest in the role and help you answer questions confidently.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved queries or supported clients effectively. This will demonstrate your proactive approach and commitment to high-quality service.
✨Collaboration is Key
Since the role involves working closely with various partners, be ready to discuss your experience in teamwork and collaboration. Share instances where you successfully worked with others to achieve a common goal, highlighting your communication skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the organisation. This shows your enthusiasm and helps you gauge if the company culture aligns with your values, especially regarding their commitment to inclusivity and community support.
