IHAT Manager (Integrated Housing Adaptions Manager) in Norwich

Salary band F: £43,682 - £48,748 - (subject to JE)

Lead a Service That Changes Lives

We are seeking an experienced, motivated and customer-focused professional who is passionate about helping people to remain independent, safe and well in their own homes to join our Housing Standards Service.

This position is an opportunity to play a leading role in the management and development of our Disabled Facilities Grant (DFG) and housing adaptations service, delivering essential support to vulnerable residents across Broadland and South Norfolk.

Working alongside the Housing Standards Senior Manager, you will provide operational leadership, manage a dedicated team, oversee complex adaptation cases, drive service improvements and ensure the effective delivery of DFGs, discretionary assistance and related housing support schemes.

This role may also be suitable as a development opportunity for an experienced senior officer with substantial knowledge of Disabled Facilities Grants, housing adaptations or housing assistance who is looking to take the next step into management.

About the Role

As IHAT Manager, you will be integral to the delivery, performance and continuous improvement of the Integrated Housing Adaptations Team.

Your responsibilities will include:

• Leading and supporting the delivery of the Disabled Facilities Grant (DFG) and Integrated Housing Adaptations Team (IHAT) service, ensuring high-quality, customer-focused outcomes and compliance with legislation, policies and grant conditions.
• Providing line management, leadership and operational oversight for designated staff, deputising for the Housing Standards Senior Manager when required.
• Managing complex housing adaptation and DFG cases, providing specialist technical advice and working collaboratively with residents, Occupational Therapists, contractors, health professionals and partner organisations.
• Monitoring service performance, budgets and grant funding, ensuring resources are effectively managed and available funding is maximised to support service delivery.
• Driving service improvement, transformation and partnership working, including project management, policy development, performance reporting and promoting the service across internal and external stakeholders.

About You

We are looking for a motivated and capable manager with experience of leading teams and delivering high-quality services in a busy operational environment. You'll hold a degree in a relevant subject, or be able to demonstrate equivalent professional experience, and have strong communication, problem-solving and people management skills.

You'll be confident interpreting complex information and legislation, using sound judgement to support effective decision-making and service delivery. Working collaboratively with colleagues, stakeholders and elected members, you'll help drive service improvements, develop and support your team, and play an important role in delivering an excellent service for our customers, communities and local businesses.

Closing date: Monday 4^th October 2026

Interview date: 15^th October 2026

For further information about the role or our organisation, please don't hesitate to get in touch with the recruiting manager, or the People Team as follows:

Kevin Philcox - Housing Standards Senior Manager

Email:kevin.philcox@southnorfolkandbroadland.gov.uk

Tel: 01603 430578

People Team: peopleteam@southnorfolkandbroadland.gov.uk Tel: 01508 533995

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

To hear why our employees think that working for us is so special, please visit our website.

How to apply

If you are an external applicant, please apply via our website.

For internal applicants, please apply via the internal website found through the job portal on Connect.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.