Housing Officer in Norwich

We’re looking for a self-motivated Housing Officer to join our Housing and Benefits Team, supporting customers to access our housing register and find the right housing solutions for their circumstances.

You’ll work with people from all walks of life, including vulnerable customers who may be facing difficult or challenging situations, so you’ll need a naturally investigative approach, resilience and the ability to communicate with empathy and confidence. Working collaboratively with colleagues, you’ll provide advice and guidance around housing and homelessness prevention while delivering a responsive, customer-focused service that can make a real difference to people’s lives.

What you’ll be doing…

• Providing end-to-end assistance to customers with housing register applications
• Assessing housing type and banding needed in line with Home Options policy.
• Supporting customers accessing online tools for housing applications
• Working within the team to support customers with housing advice.

About You

You’ll have strong customer service skills and be confident meeting customers face-to-face, supporting them to complete housing applications and providing a positive and sensitive service. You’ll have experience of working with vulnerable customers and be able to communicate effectively with people in a range of circumstances. You’ll ideally have knowledge and practical experience of applying Part 6 housing legislation, particularly in relation to housing allocations and social housing, along with experience of using IT systems effectively as part of your day-to-day work.

Closing Date: 26/11/2026

Interview Date: W/c 7th December

For further information about the role or our organisation, please don't hesitate to get in touch with the recruiting manager, or the People Team as follows:

Keira Perks - Housing Team Manager

Email:keira.perks@southnorfolkandbroadland.gov.uk

Tel: 01508 508731

People Team: peopleteam@southnorfolkandbroadland.gov.uk Tel: 01508 533995

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

To hear why our employees think that working for us is so special, please visit our website.

How to apply

If you are an external applicant, please apply via our website.

For internal applicants, please apply via the internal website found through the job portal on Connect.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.