At a Glance
- Tasks: Help recover unpaid Council Tax while supporting customers through challenging situations.
- Company: Join a progressive organisation dedicated to community impact and support.
- Benefits: Enjoy flexible hours, employee discounts, and a competitive holiday allowance.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your decision-making skills.
- Qualifications: 5 GCSEs at Grade C or equivalent, strong organisational skills, and confidence in negotiations.
The predicted salary is between 28168 - 34428 £ per year.
Are you confident dealing with customers, making decisions and managing challenging cases? As a Recovery Officer, you'll help recover unpaid Council Tax while working with customers to understand their circumstances and identify the right way forward.
About the Role
This is a role where effective recovery and supporting customers go hand in hand. You could be progressing formal recovery action one moment and helping identify the right support for someone experiencing financial difficulty the next. No two cases will necessarily be the same, and you'll take responsibility for progressing recovery cases, considering individual circumstances and deciding on the appropriate next steps. You'll take ownership of a varied caseload, from working with customers and Enforcement Agents through to more complex recovery action. You'll prepare cases for court, attend court when required and work with colleagues and support services where customers are experiencing financial difficulty or vulnerability. You'll need to be organised, confident in making decisions and comfortable having sometimes difficult conversations, while maintaining a fair and professional approach.
About You
You'll have 5 GCSEs at Grade C or equivalent, including Maths and English, alongside strong organisational and time-management skills. You’ll be confident influencing and negotiating with others, with excellent attention to detail and good IT skills. You'll also be comfortable keeping your knowledge up to date with relevant legislation, policies and procedures. Previous experience of Council Tax, recovery, court work or Revenues systems would be an advantage, but isn't essential.
Why Join Us?
We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.
The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.
Recovery Officer in Norwich employer: South Norfolk and Broadlands Council
Join South Norfolk and Broadland Councils as an Assessment and Resettlement Officer, where you will be part of a progressive organisation dedicated to positively impacting the community. Enjoy flexible working hours, free onsite parking, and a competitive holiday allowance, all within a supportive work culture that prioritises employee wellbeing and professional growth. With opportunities to engage with local support services and make meaningful connections, this role offers a rewarding career path in housing management.
Contact Details:
South Norfolk and Broadlands Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Officer in Norwich
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like South Norfolk and Broadlands Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like South Norfolk and Broadlands Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Recovery Officer in Norwich
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for South Norfolk and Broadlands Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at South Norfolk and Broadlands Council
✨Get to Know Public Sector Values
Before your interview with South Norfolk and Broadlands Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for South Norfolk and Broadlands Council.
