At a Glance
- Tasks: Help customers navigate housing applications and provide essential support for their housing needs.
- Company: Join a progressive organisation dedicated to making a positive community impact.
- Benefits: Enjoy flexible hours, employee discounts, wellbeing initiatives, and a competitive holiday allowance.
- Other info: Be part of a supportive team committed to your professional growth.
- Why this job: Make a real difference in people's lives while working with diverse communities.
- Qualifications: Strong customer service skills and experience with vulnerable customers are essential.
The predicted salary is between 28393 - 34703 £ per year.
We're looking for a self-motivated Housing Officer to join our Housing and Benefits Team, supporting customers to access our housing register and find the right housing solutions for their circumstances. You'll work with people from all walks of life, including vulnerable customers who may be facing difficult or challenging situations, so you'll need a naturally investigative approach, resilience and the ability to communicate with empathy and confidence. Working collaboratively with colleagues, you'll provide advice and guidance around housing and homelessness prevention while delivering a responsive, customer-focused service that can make a real difference to people's lives.
What you'll be doing…
- Providing end-to-end assistance to customers with housing register applications
- Assessing housing type and banding needed in line with Home Options policy.
- Supporting customers accessing online tools for housing applications
- Working within the team to support customers with housing advice.
About You
You'll have strong customer service skills and be confident meeting customers face-to-face, supporting them to complete housing applications and providing a positive and sensitive service. You'll have experience of working with vulnerable customers and be able to communicate effectively with people in a range of circumstances. You'll ideally have knowledge and practical experience of applying Part 6 housing legislation, particularly in relation to housing allocations and social housing, along with experience of using IT systems effectively as part of your day-to-day work.
Closing Date: 26/11/2026
Interview Date: W/c 7th December
Why Join Us?
We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.
The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.
Housing Officer in Norwich employer: South Norfolk and Broadlands Council
Join South Norfolk and Broadland Councils as an Assessment and Resettlement Officer, where you will be part of a progressive organisation dedicated to positively impacting the community. Enjoy flexible working hours, free onsite parking, and a competitive holiday allowance, all within a supportive work culture that prioritises employee wellbeing and professional growth. With opportunities to engage with local support services and make meaningful connections, this role offers a rewarding career path in housing management.
Contact Details:
South Norfolk and Broadlands Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Norwich
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at South Norfolk and Broadlands Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from South Norfolk and Broadlands Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like South Norfolk and Broadlands Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at South Norfolk and Broadlands Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Officer in Norwich
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to South Norfolk and Broadlands Council:Before hitting send, make sure to tailor your application specifically to South Norfolk and Broadlands Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at South Norfolk and Broadlands Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
