At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service at Wymondham Leisure Centre.
- Company: Join a progressive organisation dedicated to community impact and customer satisfaction.
- Benefits: Enjoy flexible hours, employee discounts, and a competitive holiday allowance.
- Other info: Work in a vibrant environment with opportunities for personal and professional growth.
- Why this job: Take the next step in your leisure career and make a real difference.
- Qualifications: Must have or be willing to obtain lifeguard and first aid qualifications.
The predicted salary is between 40582 - 49600 £ per year.
Wymondham Leisure Centre boasts a state-of-the-art gym, three studios, two swimming pools, relaxing spa facilities, a multi-functional sports hall, and an on-site café. We are now looking for a proactive and dedicated Team Leader to join our team and play a key role in delivering an outstanding customer experience.
As a Team Leader, you will play a central role in the day-to-day operation of the centre. Working as part of a supportive team, you will help ensure the smooth and efficient running of the facility, acting as a keyholder and the senior staff member in the absence of the Assistant Centre Managers. You will take responsibility for supervising the centre during your shift, maintaining high standards across all areas, and ensuring that every customer receives a first-class service. This is a varied, hands-on role requiring strong leadership, attention to detail, and a flexible approach.
Key responsibilities include:
- Leading an operational team to deliver a high-quality service.
- Overseeing the day-to-day management of the building, its users, and staffing teams.
- Ensuring the centre is well-presented, fully operational, and compliant with health and safety requirements.
- Supporting the Centre Manager and Assistant Centre Managers in the ongoing operation of the facility.
- Working closely with the Fitness Team and Front of House staff, offering guidance and support where needed.
- Assisting poolside with day-to-day tasks, including lifeguarding duties when required.
This is an excellent opportunity for someone looking to take the next step in their leisure career within a dynamic and customer-focused environment.
About You
An RLSS/NPLQ National Pool Lifeguard and a First Aid Qualification are mandatory for this position. However, candidates who do not currently hold these, and who are willing and capable of attaining these qualifications within the first two months of joining will also be considered. You will need to be able to work a combination of early, day and late shifts on a rota basis over a seven-day period to accommodate the centre's opening hours. You will have demonstrable experience of providing customer service, ideally within a leisure environment, together with experience of working within a large and diverse team.
Why Join Us?
We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.
Team Leader - Wymondham Leisure Centre employer: South Norfolk and Broadland Council
Join our Operations Team as a Trainee HGV Driver and benefit from a supportive work culture that prioritises employee growth and development. With fully funded training, competitive salaries, and a commitment to the real living wage, we offer a rewarding career path in a thriving environment that values your contributions and fosters professional advancement.
Contact Details:
South Norfolk and Broadland Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Wymondham Leisure Centre
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like South Norfolk and Broadland Council. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to South Norfolk and Broadland Council
Don't be shy about reaching out to South Norfolk and Broadland Council directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader - Wymondham Leisure Centre
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about South Norfolk and Broadland Council and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at South Norfolk and Broadland Council
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
