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- Tasks: Provide first-line technical support and help users resolve IT issues.
- Company: Local government organisation committed to community service.
- Benefits: Flexible working hours, competitive benefits, and professional development opportunities.
- Why this job: Join a supportive team and make a difference in your community.
- Qualifications: IT support experience and a customer-focused mindset.
- Other info: Great opportunity for growth in a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
A local government organization is looking for an IT Service Desk Support in Kirby Bedon, UK. You will be responsible for providing first-line technical assistance and helping users resolve IT issues.
The ideal candidate will have:
- IT support experience
- A customer-focused approach
- Familiarity with service management principles
Offering flexible working hours and competitive benefits, this role also provides opportunities for professional development.
IT Service Desk: First-Line Support with Flexible Hours employer: South Norfolk and Broadland Council
Contact Detail:
South Norfolk and Broadland Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk: First-Line Support with Flexible Hours
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer-focused approach and how you've resolved IT issues in the past.
✨Tip Number 3
Stay updated on the latest IT trends and tools. This will not only help you in interviews but also show potential employers that you're proactive and passionate about your field.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles like the IT Service Desk Support position. Plus, you'll be one step closer to landing that flexible hours gig!
We think you need these skills to ace IT Service Desk: First-Line Support with Flexible Hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and customer-focused approach. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing first-line support and how you can help users resolve their IT issues effectively. Keep it friendly and professional!
Showcase Your Service Management Knowledge: Familiarity with service management principles is key for this role. We recommend mentioning any relevant frameworks or tools you’ve used in the past to demonstrate your understanding and readiness for the job.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at South Norfolk and Broadland Council
✨Know Your Tech
Brush up on your technical knowledge related to IT support. Be ready to discuss common issues users face and how you would resolve them. Familiarity with service management principles will definitely give you an edge.
✨Customer Service is Key
Since this role is customer-focused, prepare examples of how you've successfully helped users in the past. Highlight your communication skills and ability to remain calm under pressure—these are crucial for first-line support.
✨Flexibility Matters
With flexible hours being a perk, be prepared to discuss your availability and how you can adapt to different working patterns. Show that you're open to working various shifts and can manage your time effectively.
✨Professional Development Goals
The organisation values growth, so think about your career aspirations. Be ready to share how you plan to develop your skills further in IT support and how you see yourself contributing to the team’s success.
