At a Glance
- Tasks: Be the friendly face of our practice, helping patients with appointments and enquiries.
- Company: Join a supportive GP surgery dedicated to high-quality patient care.
- Benefits: Learn and grow in a caring environment with experienced colleagues.
- Other info: Enjoy a dynamic role in a busy healthcare setting with a focus on teamwork.
- Why this job: Make a real difference in people's lives every day while developing your skills.
- Qualifications: Strong communication skills and a compassionate approach are essential.
The predicted salary is between 24000 - 28000 £ per year.
Are you a people person who thrives in a fast-paced environment and loves making a difference every day? We are looking for a warm, organised, and proactive Medical Receptionist to become a valued part of our friendly and supportive team across our Wetherby and Bramham sites. This is far more than a reception role; you'll be the welcoming face and reassuring voice of the Practice, playing a key part in delivering an outstanding experience for our patients. Every day brings something different, offering the opportunity to support the smooth running of essential healthcare services.
Main duties of the job
What You'll Be Doing:
- Provide a professional, compassionate, and efficient service to patients both in person and over the phone.
- Book appointments, arrange home visits, and respond to patient enquiries with care and confidence.
- Process incoming mail and patient communications accurately and promptly.
- Manage important administrative tasks including medication requests, pathology results, and patient follow-ups.
- Welcome and register new patients, helping create a positive first impression of the Practice.
- Prepare and process documents including forms, letters, and fit notes.
About us
At our GP surgery, you'll be joining a friendly, supportive, and patient-focused team that takes pride in delivering high-quality care to our local community. Our reception team plays a vital role in ensuring patients feel welcomed, listened to, and supported from the moment they contact the practice. We foster a positive and respectful working environment where teamwork, professionalism, and compassion are at the heart of everything we do. We understand the importance of collaboration and communication, and we value every member of staff for the contribution they make to the smooth running of the surgery.
We are looking for someone who shares our strong work ethic, is reliable, organised, and able to remain calm and empathetic in a busy healthcare setting. In return, we offer a supportive workplace with opportunities to learn and develop, alongside experienced clinical and administrative colleagues. We are proud of the caring culture within our practice and are looking for someone who will enjoy being part of a dedicated and professional team.
Job responsibilities
As a Medical Receptionist, you will be the first point of contact for patients, providing a professional, friendly, and compassionate service both face-to-face and over the telephone. You will support the smooth day-to-day running of the Practice by booking appointments, managing patient enquiries, processing correspondence, and carrying out a range of administrative duties. The role also includes handling medication requests, pathology results, patient registrations, and preparing medical documentation, ensuring all tasks are completed accurately, efficiently, and with sensitivity to patient needs.
Person Specification
- Excellent communication and interpersonal skills.
- Friendly, compassionate, and professional manner.
- Strong organisational skills and attention to detail.
- Ability to work effectively in a busy environment and remain calm under pressure.
- Good IT and administrative skills.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Reliable, punctual, and able to work as part of a team.
- Strong customer service skills with a patient-focused approach.
- Previous experience working in a GP surgery, NHS, or healthcare setting.
- Knowledge of medical terminology or clinical systems.
- Understanding of patient confidentiality and data protection requirements.
Experience
- Previous experience in a reception, administrative, or customer service role.
- Experience handling telephone enquiries and appointment booking systems.
- Confidence using computer systems and Microsoft Office applications.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in Leeds employer: South Milford Surgery
Join our dedicated team at our GP surgery in Wetherby and Bramham, where we prioritise a supportive and patient-focused work culture. As a Medical Receptionist, you'll not only be the welcoming face of our practice but also have the opportunity to grow professionally in a collaborative environment that values compassion and teamwork. We offer a rewarding role with ongoing learning opportunities, ensuring you make a meaningful impact on the lives of our patients every day.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Leeds
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the surgery. Familiarise yourself with their values and services. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common scenarios you might face as a Medical Receptionist, like handling patient enquiries or booking appointments. This will boost your confidence and help you demonstrate your communication skills during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've provided excellent customer service in the past. Highlight your ability to remain calm and compassionate under pressure, as this is key in a busy healthcare setting.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our friendly team. By applying directly, you’ll ensure your application gets the attention it deserves, and you can showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Medical Receptionist in Leeds
Some tips for your application 🫡
Show Your People Skills:As a Medical Receptionist, you'll be the friendly face of our practice. Make sure to highlight your communication skills and any experience you have in customer service. We want to see how you connect with people!
Be Organised and Detail-Oriented:This role requires a knack for organisation and attention to detail. In your application, mention any relevant experience where you've managed multiple tasks or handled sensitive information accurately. We love a proactive approach!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match our job description. We appreciate when candidates show they’ve done their homework.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at South Milford Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with the key tasks like booking appointments and managing patient enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Practice how you can convey warmth and professionalism in your responses. Think of examples from your past experiences where you've successfully handled difficult situations or provided excellent customer service.
✨Prepare for Common Questions
Anticipate questions related to your organisational skills and ability to work under pressure. Be ready to discuss how you manage multiple tasks while maintaining attention to detail. Use specific examples to illustrate your points, as this will make your answers more impactful.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle busy periods. This shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you.
