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- Tasks: Greet guests, manage bookings, and provide top-notch customer service.
- Company: Join South Lytchett Manor, a five-star caravan and camping park in beautiful Dorset.
- Benefits: Enjoy competitive pay, 28 days holiday, training opportunities, and an end-of-season bonus.
- Why this job: Be part of a fun team delivering a five-star experience in a stunning park setting.
- Qualifications: Experience in hospitality, strong IT skills, and a passion for customer service required.
- Other info: Work Monday to Friday with occasional weekends; enjoy a vibrant team spirit!
The predicted salary is between 24000 - 36000 £ per year.
Set in over 20 acres of tranquil parkland, South Lytchett Manor Caravan and Camping Park in Dorset was the AA's Campsite of the Year 2021-22. With a range of accommodation on offer, from campsite spots and caravanning to bespoke glamping options, we pride ourselves on offering a best-in-class holiday experience for families.
We are currently looking for a Full Time Receptionist to work at our five-star caravan and camping park, near Bournemouth in Dorset. We’re seeking a highly competent, self-motivated individual with excellent IT skills who is experienced with booking systems, email platforms, and has general computer literacy. This person will have a positive attitude and superb customer service skills; essential to assist with various duties, from answering our booking line, managing the front desk and helping in our shop/café.
We are a very busy park and work hard to ensure we deliver a five-star customer experience consistently, with everyone pitching in as needed. While we work hard, we have great team spirit, and a laugh is never too far away!
Typical role & responsibilities:
- Greet and check in guests on arrival
- Create and manage bookings and enquiries via phone, email, and our online booking system (Gema Park) and 3rd party sites (AirBnB, Booking.com, Virgin Experience Days, Buyagift)
- Booking maximisation – dovetail bookings and upsell guest stays
- Provide excellent customer service to all guests, addressing questions and resolving issues promptly
- Ensure outstanding payments for bookings are chased and paid for in a timely manner
- Manage billing of some park utilities (general waste, recycling etc)
- Maintain the reception area, ensuring it is welcoming and organised
- Handle cash, payments, and complete daily banking reconciliation
- Maintain accurate records and manage administrative tasks as needed
Requirements:
- Experience working as a receptionist or experience within the hospitality industry
- Passion for giving brilliant customer service
- Competent IT Skills – experienced using Office 365, booking systems and email
- Superb people and soft skills
- Strong ability to work as part of a team or on own initiative
Working pattern:
- Monday to Friday, with the occasional day at the weekend
- 35 hours a week with daily one-hour unpaid lunch
Benefits:
- Competitive salary
- 28 days holiday per annum (inclusive of UK bank holidays)
- Continued training and professional development
- Uniform and PPE
- End of season bonus subject to performance
Full time Receptionist (On-site) employer: South Lytchett Manor Caravan and Camping Park
Contact Detail:
South Lytchett Manor Caravan and Camping Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full time Receptionist (On-site)
✨Tip Number 1
Familiarise yourself with the booking systems mentioned in the job description, such as Gema Park and popular platforms like AirBnB and Booking.com. Understanding how these systems work will give you a significant edge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will demonstrate your ability to maintain a positive attitude and resolve issues effectively, which is crucial for this role.
✨Tip Number 3
Research South Lytchett Manor Caravan and Camping Park to understand its values and what makes it unique. Being able to discuss specific aspects of the park during your conversation will show your genuine interest in the position.
✨Tip Number 4
Prepare to discuss your IT skills, particularly with Office 365 and general computer literacy. Be ready to explain how you've used these tools in previous roles to enhance efficiency and improve customer interactions.
We think you need these skills to ace Full time Receptionist (On-site)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception or hospitality roles. Emphasise your IT skills, customer service experience, and any familiarity with booking systems to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a busy environment. Mention specific examples of how you've provided excellent service in previous roles and how you can contribute to the team spirit at South Lytchett Manor.
Highlight Soft Skills: In your application, emphasise your people skills and ability to work both independently and as part of a team. Provide examples of how you've successfully managed customer interactions and resolved issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at South Lytchett Manor Caravan and Camping Park
✨Showcase Your Customer Service Skills
As a receptionist, excellent customer service is key. Prepare examples of how you've handled difficult situations or gone above and beyond for customers in previous roles. This will demonstrate your ability to provide the five-star experience they value.
✨Familiarise Yourself with Booking Systems
Since the role involves managing bookings through various platforms, it’s beneficial to research and understand the booking systems mentioned in the job description, like Gema Park. If possible, practice using similar systems to show your readiness to adapt.
✨Emphasise Team Spirit
The company values a great team spirit, so be prepared to discuss your experiences working in teams. Share stories that highlight your collaborative skills and how you contribute to a positive work environment.
✨Prepare Questions About the Role
Having thoughtful questions ready shows your interest in the position and the company. Ask about their approach to customer service or how they handle busy periods, which can also give you insight into their work culture.
