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- Tasks: Greet guests, manage bookings, and provide top-notch customer service in a vibrant park setting.
- Company: Join the award-winning South Lytchett Manor Caravan and Camping Park near Bournemouth.
- Benefits: Enjoy a competitive salary, 28 days holiday, and discounts in our park shop.
- Why this job: Be part of a fun team delivering five-star experiences in a beautiful park environment.
- Qualifications: Experience in hospitality, excellent IT skills, and a passion for customer service.
- Other info: Dynamic role with opportunities for training and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Full-Time Receptionist (On-Park)
Set in over 20 acres of tranquil parkland, South Lytchett Manor Caravan and Camping Park in Dorset was the AA’s Campsite of the Year 2021-22. With a range of accommodation on offer, from campsite spots and caravanning to our bespoke glamping options, we pride ourselves our offering a best-in-class holiday experience for families.
We are currently looking for a Full Time Receptionist to work at our five-star caravan and camping park, near Bournemouth in Dorset.
We’re seeking a highly competent, self-motivated individual with excellent IT skills who is experienced with booking systems, email platforms, and has general computer literacy. This person will have a positive attitude and superb customer service skills; essential to assist with various duties, from answering our booking line, managing the front desk and helping in our shop/café.
We are a very busy park and work hard to ensure we deliver a five-star customer experience consistently, with everyone pitching in as needed. While we work hard, we have great team spirit, and a laugh is never too far away!
Please follow the below link for more details about our park: https://www.southlytchettmanor.co.uk/
Typical role & responsibilities:
- Greet and check in guests on arrival
- Create and manage bookings and enquiries via phone, email, and our online booking system (Gema Park) and 3rd party sites (AirBnB, Booking.com, Virgin Experience Days, Buyagift)
- Booking maximisation – dovetail bookings and upsell guest stays
- Provide excellent customer service to all guests, addressing questions and resolving issues promptly
- Ensure outstanding payments for bookings are chased and paid for in a timely manner
- Manage billing of some park utilities (general waste, recycling etc)
- Maintain the reception area, ensuring it is welcoming and organised
- Handle cash, payments, and complete daily banking reconciliation
- Maintain accurate records and manage administrative tasks as needed
Requirements:
- Experience working as a receptionist or experience within the hospitality industry
- Passion for giving brilliant customer service
- Competent IT Skills – experienced using Office 365, booking systems and email
- Superb people and soft skills
- Strong ability to work as part of a team or on own initiative
Working pattern:
- 35 hours a week with daily one-hour unpaid lunch
- In January & February – working Monday to Friday (Saturday & Sunday off) 9am – 5pm
- In March to December – working Saturday to Wednesday (Thursday & Friday off) between 9am-6pm
Benefits:
- Competitive salary
- 28 days holiday per annum (inclusive of UK bank holidays)
- End of season bonus subject to performance
- Continued training and professional development
- Uniform and PPE
- 30% off in our park shop
Full time Receptionist (On-site) employer: South Lytchett Manor Caravan and Camping Park
Contact Detail:
South Lytchett Manor Caravan and Camping Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full time Receptionist (On-site)
✨Tip Number 1
Get to know the park! Before your interview, take a stroll around South Lytchett Manor Caravan and Camping Park. Familiarising yourself with the surroundings will help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a receptionist and how you'd handle them. Being able to demonstrate your problem-solving abilities during the interview will set you apart from other candidates.
✨Tip Number 3
Show off your IT skills! Be ready to discuss your experience with booking systems and Office 365. If you can share specific examples of how you've used these tools effectively, it’ll give us confidence in your abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining our team at South Lytchett Manor.
We think you need these skills to ace Full time Receptionist (On-site)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter. Remember, we’re all about team spirit and having a laugh!
Tailor Your Application: Make sure to tailor your CV and cover letter to highlight your relevant experience in hospitality and customer service. Mention any specific skills with booking systems or IT that match what we're looking for. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at South Lytchett Manor Caravan and Camping Park
✨Know the Park Inside Out
Before your interview, take some time to explore South Lytchett Manor Caravan and Camping Park's website. Familiarise yourself with their offerings, values, and what makes them stand out as a five-star destination. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their customer service ethos.
✨Show Off Your IT Skills
Since the role requires excellent IT skills, be prepared to discuss your experience with booking systems and Office 365. Bring examples of how you've used these tools in previous roles to enhance customer service or streamline processes. If possible, practice navigating similar systems to demonstrate your competence during the interview.
✨Demonstrate Your Customer Service Passion
Customer service is at the heart of this role, so think of specific examples where you've gone above and beyond for a guest or customer. Share stories that highlight your positive attitude and ability to resolve issues promptly. This will show that you genuinely care about providing a brilliant experience for guests.
✨Emphasise Team Spirit
The park values teamwork and a good laugh, so be ready to discuss how you work well in a team environment. Share experiences where you've collaborated with colleagues to achieve a common goal or contributed to a positive workplace atmosphere. This will help convey that you're not just a competent receptionist, but also a great fit for their team culture.