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- Tasks: Join our team to provide top-notch administrative support and helpdesk services.
- Company: Be part of the South London and Maudsley NHS Foundation Trust, a leading mental health provider.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Why this job: Make a difference in mental health services while developing your skills in a dynamic setting.
- Qualifications: Strong communication and organisational skills; experience with helpdesk systems is a plus.
- Other info: Join a passionate team dedicated to providing excellent customer care and support.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The post holder will be part of an administrative team who are responsible for providing a proactive, comprehensive administrative service to a multi-disciplinary team, enabling the team to operate effectively and efficiently. As we are the first point of contact, good communication, organisational and people skills are also required, along with the ability to multi-task in a very busy environment. The post holder will need to be enthusiastic and hardworking and be part of a team providing a Helpdesk Service for SLAM sites and the dispersed Properties. The post holder will also have to maintain the daily data inputting for the Helpdesk via Planet FM Systems, have knowledge of Purchasing Database Software, and have an understanding of the Trust SFI’s, Procurement and Purchasing.
You would be expected to be able to operate several different software packages. It will include some technical and assistance in supporting the Annual Contract workload, forward planning as well as day to day operational running of Estates functions, supporting and to maintain accurate information and statutory records of Compliance for the SLAM Trust Properties.
The South London and Maudsley NHS Foundation Trust is one of the largest Mental Health Trusts in the UK providing a full range of Mental Health Services and Substance Misuse Services to people in South East London and Specialist Mental Health Services to people from across the UK.
Responsibilities
- Act as part of the CEF Team, being the first point of contact. Being able to assist Clients, Contractors, Suppliers and members of the public in a helpful and diplomatic manner to be able to screen and re-route calls as required. Providing a proficient administrative support to the CEF Teams. This is to include preparing correspondence, proof reading documents, photocopying and filling scanning, distribution of post.
- Deliver a high standard of customer care that is representative of the service and the overall trust’s objectives.
- Establish good working relationships with customers and attend to enquiries in a timely, courteous and professional manner. Promote the department as an efficient and effective support service by providing prompt advice and guidance to staff at all levels.
- Provide advice and support to Trust personnel (including Senior Managers, Supplies colleagues) with regard to Statutory Compliance.
Qualifications and Skills
- Good communication, organisational and people skills; ability to multi-task in a busy environment.
- Experience with Helpdesk data inputting (Planet FM Systems) and Purchasing Database Software.
- Understanding of the Trust SFI’s, Procurement and Purchasing.
- Ability to operate several software packages; experience supporting the Annual Contract workload and Estates functions; ability to maintain accurate information and statutory records of Compliance for SLAM Trust Properties.
- Customer service orientation and ability to liaise with clients, contractors, suppliers and the public.
This advert closes on Monday 6 Oct 2025
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Capital,Estates and Facilities Administrator | South London and Maudsley NHS Foundation Trust employer: South London and Maudsley NHS Foundation Trust
Contact Detail:
South London and Maudsley NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Capital,Estates and Facilities Administrator | South London and Maudsley NHS Foundation Trust
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to the South London and Maudsley NHS Foundation Trust. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching the Trust's values and services. Show us you understand their mission and how your skills can contribute to their goals. It’s all about making that connection!
✨Tip Number 3
Practice your communication skills! Since you'll be the first point of contact, being articulate and approachable is key. Role-play with a friend or family member to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Capital,Estates and Facilities Administrator | South London and Maudsley NHS Foundation Trust
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be the first point of contact, make sure your application highlights your communication skills. Use clear and friendly language to demonstrate how you can assist clients and colleagues effectively.
Tailor Your Experience: When detailing your experience, focus on roles where you've managed multiple tasks or provided administrative support. Mention any specific software you've used, especially if it's related to Helpdesk systems or purchasing databases.
Highlight Your Team Spirit: We love a team player! Make sure to mention any experiences where you've worked collaboratively with others. This shows that you're ready to jump in and support the CEF team right from the start.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at South London and Maudsley NHS Foundation Trust
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the role. Familiarise yourself with the Planet FM Systems and Purchasing Database Software mentioned in the job description. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your People Skills
Since this role involves being the first point of contact, practice your communication skills. Think of examples where you've successfully handled customer queries or worked in a team. Being able to demonstrate your ability to connect with clients and colleagues will be crucial.
✨Prepare for Multi-Tasking
The job requires juggling multiple tasks in a busy environment. Prepare some scenarios where you've successfully managed several responsibilities at once. This will help you illustrate your organisational skills and ability to thrive under pressure.
✨Understand the Trust's Values
Research the South London and Maudsley NHS Foundation Trust and its objectives. Understanding their mission and values will allow you to align your answers with what they stand for, showing that you're not just looking for any job, but that you're genuinely interested in contributing to their goals.
