At a Glance
- Tasks: Lead the Spa team to create unforgettable wellbeing experiences for guests.
- Company: Join South Lodge, a luxurious country house hotel with an award-winning spa.
- Benefits: Enjoy competitive pay, free meals, gym access, and exclusive discounts.
- Other info: Opportunities for growth and a commitment to sustainability await you.
- Why this job: Be part of a passionate team dedicated to exceptional guest experiences.
- Qualifications: Previous management experience in luxury spa or wellness environments required.
The predicted salary is between 28103 - 34348 £ per year.
Create memorable wellbeing experiences at South Lodge. South Lodge, nestled in the heart of the Sussex countryside, is one of the UK's most luxurious country house hotels, renowned for its award-winning spa, exceptional guest experiences and warm, personalised service. Home to the stunning Spa at South Lodge, this is a place where wellbeing, attention to detail and excellence come together to create unforgettable experiences for every guest.
As our Spa Duty Manager, you'll play a key role in the day-to-day operation of the Spa, leading from the front to ensure every guest enjoys a seamless and memorable visit. You'll join a passionate team that values collaboration, professionalism and delivering outstanding service, while supporting the continued success and growth of one of the country's leading spa destinations.
At South Lodge, we believe in rewarding our team for their passion and dedication. As our Spa Duty Manager, you'll enjoy:
- Competitive pay, plus service charge
- Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
- Free meals while on duty
- Free access to the on-site gym and parking
- Access to our Employee Assistance Programme and wellbeing resources
- Exclusive discounts and perks through Hospitality Essentials
- Opportunities for growth, learning and internal movement within the Exclusive Collection
Key Responsibilities
- Lead the day-to-day operation of the Spa, ensuring exceptional guest experiences at every touchpoint
- Ensure the Spa is maintained to the highest standards of presentation, cleanliness and operational excellence
- Act as a visible and approachable leader, supporting guests and team members throughout the day
- Handle guest feedback and resolve any concerns professionally, ensuring positive outcomes
- Support the implementation and maintenance of Spa procedures, standards and operating practices
- Drive retail and treatment revenue through effective upselling and promotion of the Spa's offerings
- Supervise, motivate and develop Spa team members, ensuring service standards are consistently met
- Monitor compliance with health and safety requirements, operational procedures and company policies
- Support training, onboarding and performance development within the Spa team
Person Specification
- Previous supervisory or management experience within a luxury Spa, hotel or wellness environment
- A passion for delivering exceptional guest experiences and creating memorable moments
- Strong leadership, organisational and communication skills
- Experience supporting team development, training and performance management
- Commercial awareness with the ability to drive retail and treatment revenues
- Confidence to manage guest queries, operational challenges and health & safety requirements
- A flexible, professional and positive approach, with the ability to thrive in a fast-paced environment
- Industry-relevant qualification desirable (Degree, HND, Advanced GNVQ or equivalent)
Why Exclusive Collection? We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.
As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.
If you're a passionate Spa Duty Manager who thrives on delivering exceptional guest experiences, inspiring teams and maintaining the highest standards, then apply now and become part of our award-winning Spa at South Lodge. Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.
Spa Duty Manager employer: SOUTH LODGE LIMITED
SOUTH LODGE LIMITED is an attractive employer due to its commitment to employee wellbeing and professional development. The company fosters a collaborative work culture where creativity is valued, and employees enjoy various benefits, including competitive pay and discounts on services.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SOUTH LODGE LIMITED. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SOUTH LODGE LIMITED
Don't be shy about reaching out to SOUTH LODGE LIMITED directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SOUTH LODGE LIMITED and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SOUTH LODGE LIMITED
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
