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- Tasks: Join the Customer Services Committee to represent tenant voices and influence community decisions.
- Company: South Liverpool Homes provides quality housing and services, focusing on strong communities and bright futures.
- Benefits: Enjoy flexible working, generous leave, your birthday off, and a wellbeing programme.
- Other info: Meetings held at SLH offices; commitment of 4-5 meetings per year.
- Why this job: Make a real impact in your community while gaining valuable experience and skills.
- Qualifications: Must have lived experience of SLH services; younger applicants and those from Garston are encouraged to apply.
The predicted salary is between 4500 - 6000 £ per year.
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Join to apply for the Customer Services Committee Member role at South Liverpool Housing Group
South Liverpool Homes – Customer Services Committee Member
Remuneration: £5,224 per annum
Location of meetings: most meetings will be held at the SLH offices: Parklands, Conleach Road, Speke, Liverpool, L24 0TY.
Term: appointments are made for an initial three-year term
Closing Date: 10 August 2025
Our vision is Great homes. Strong communities. Bright futures.
This vision supports our mission to provide homes and services to those in need. As a social landlord and a major stakeholder in the communities where we work, it is our duty to tackle societal issues, closing the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.
About Our Board And Customer Services Committee
Our Board is collectively responsible for ensuring the success of SLH and that we meet all legal and regulatory obligations through an effective challenge and control environment.
Our Customer Services Committee is one of the mechanisms that we have in place so that we can hear our tenants voice in our decision making. As a member of this committee, you will be responsible for ensuring that the powers and responsibilities delegated to the committee by the SLH board are carried out. You will have a sound understanding of the Speke and Garston communities and their needs and aspirations. With the ability to champion those needs and stay abreast of local and national issues and changes that might impact on our customers and communities.
Who are we looking for?
We are looking for people that can bring diversity of thinking, who care about our purpose, and can fully support our values and commitment to our customers. To become a member, you must have direct lived experience of SLH services, so live in an SLH home, be a shared owner or leaseholder. We particularly welcome applications from those of a younger age demographic and/or live in the Garston area, as these groups are currently unrepresented on our board/committee. Your input, challenge, and perspective will be invaluable in ensuring the interests of all areas of our community are represented and reflected in the decisions we make.
Time commitment (approximate)
- 4-5 committee meetings per year
- 2-3 board and committee strategy or training days per year
- We anticipate a time commitment of one and a half days per month
Appointments are made for an initial three-year term
The right fit?
You’ll love being part of a caring, inclusive, professional and innovative organisation. Our board represent our values and so it is important that you are able to demonstrate these in everything you do.
How To Apply
Please review the recruitment pack linked below and follow our online application process. You will need to provide;
- an up-to-date CV which shows your full career history (explaining any gaps) we recommend that this is no longer than three pages
- a supporting statement detailing the reasons you want to join our board and the potential contribution you would bring. It is important that your covering letter highlights supporting evidence of how your previous experience and skills relate to the criteria outlined in the recruitment pack. We recommend that this should be a maximum of 400 words.
Please note that applications can only be considered if all the above documentation is provided.
Encouraging diversity
We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life.
We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.
If you wish to apply under either of these schemes, then please ensure you select \”YES\” to the relevant question on our online application form.
Key dates
Date
Milestone
10 August 2025
Closing date
Week commencing 18 August 2025
Interviews
Induction starts
Invited to observe board meeting. Recruitment appointment approved by SLH Board
Please indicate as part of your application if you cannot attend any of the key dates detailed above.
Further information
For further information about this exciting opportunity please download the recruitment pack on our website.
The Company
South Liverpool Homes (SLH) manages over 3,800 homes, predominantly in the Speke and Garston area of Liverpool. We provide a range of homes to meet the needs of our customers, including social rent, affordable rent, rent to buy and shared ownership.
Providing a safe and comfortable home is our core purpose, however, we provide more than just a roof over people’s heads. We are delivering ground-breaking services to help improve the life chances of the local community whilst continuing to be a strong and vibrant organisation.
Our overarching vision is dedicated to delivering great homes, strong communities, and bright futures, guided by four key objectives: People, Place, Planet, and Pound.
The Benefits
Generous annual leave
Flexible working
Your birthday off
Real Living Wage Employer
Medical Cashplan
Free parking
Wellbeing programme
Our Values
- We are inclusive
We respect and value each other, we are stronger working together.
- We make it happen
We innovate; using our passion and energy to be bold, find solutions and make a real difference.
- We care
We care about the wellbeing of our customers, our colleagues and the communities we work in. They are at the heart of everything we do.
- We take ownership
We take personal responsibility for our actions; doing what we say we will do.
- We are professional
We value experience and expertise, but also love to develop potential.
Documents
Seniority level
-
Seniority level
Executive
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Customer Services Committee Member employer: South Liverpool Housing Group
Contact Detail:
South Liverpool Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Committee Member
✨Tip Number 1
Familiarise yourself with the local community issues in Speke and Garston. Understanding the specific needs and aspirations of these areas will help you demonstrate your commitment to representing their voices effectively during discussions.
✨Tip Number 2
Engage with current members of the Customer Services Committee or similar boards. Networking with them can provide insights into their experiences and expectations, which can be invaluable when preparing for interviews or discussions.
✨Tip Number 3
Showcase your lived experience with SLH services. Be ready to discuss how your personal journey has shaped your understanding of the challenges faced by tenants, as this will highlight your genuine connection to the role.
✨Tip Number 4
Stay updated on local and national housing policies that may affect the community. Being knowledgeable about these changes will allow you to contribute meaningfully to discussions and decisions within the committee.
We think you need these skills to ace Customer Services Committee Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Services Committee Member. Familiarise yourself with the mission and values of South Liverpool Housing Group to align your application with their goals.
Tailor Your CV: Craft your CV to highlight relevant experience, especially any direct lived experience with SLH services. Ensure it reflects your full career history and explains any gaps clearly, keeping it concise and no longer than three pages.
Write a Compelling Supporting Statement: In your supporting statement, clearly articulate why you want to join the committee and what unique contributions you can bring. Use specific examples from your past experiences that demonstrate your understanding of community needs and your commitment to diversity.
Follow Application Guidelines: Make sure to adhere strictly to the application guidelines provided in the recruitment pack. This includes submitting all required documents and ensuring your supporting statement does not exceed 400 words. Double-check for completeness before submitting.
How to prepare for a job interview at South Liverpool Housing Group
✨Understand the Community
Make sure you have a solid grasp of the Speke and Garston communities, their needs, and aspirations. Research local issues and be prepared to discuss how these impact the residents and how you can champion their voices.
✨Show Your Passion for Social Housing
Demonstrate your commitment to social housing and community welfare. Share personal experiences that highlight your understanding of the challenges faced by tenants and how you can contribute positively to the committee.
✨Align with Their Values
Familiarise yourself with South Liverpool Homes' values: inclusivity, innovation, care, ownership, and professionalism. Be ready to provide examples from your past experiences that reflect these values in action.
✨Prepare Thoughtful Questions
Think of insightful questions to ask during the interview. This shows your genuine interest in the role and helps you understand how you can best contribute to the committee's goals.