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- Tasks: Lead a team to provide top-notch income management services for tenants.
- Company: Join a caring and innovative social landlord making a real difference in communities.
- Benefits: Flexible working, competitive salary, and a supportive work environment.
- Why this job: Make a positive impact on people's lives while developing your career in housing.
- Qualifications: Experience in staff management and income collection procedures required.
- Other info: Diversity is valued; we encourage applications from all backgrounds.
The predicted salary is between 35000 - 45000 £ per year.
Hours: 35 hours per week. We are also happy to talk flexible working.
Contract Type: Permanent
Location: Hybrid working, a mixture of home and office working at our office in Speke, Liverpool.
Closing Date: Sunday 12th April
Recruitment Date: Tuesday 28th April
Our vision is Great homes. Strong communities. Bright futures. This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.
What will your role be?
Our Income team provide a high-quality, professional and customer-focused income management service to current SLH tenants, leaseholders and former tenants. The Income Manager will manage and lead the delivery of this service, providing support, advice and guidance to maximise income and assist tenants in avoiding financial difficulties. You will also lead our money advice service to provide expert advice and support to tenants, ensuring they receive all benefit entitlements. You will deliver performance to agreed KPIs and within budget, ensuring value for money and demonstrating a clear understanding of key business priorities. You will ensure accurate information and advice is provided to customers through the development of effective policies and procedures, and maintain key relationships with internal and external stakeholders to maximise income of both the organisation and tenants.
Who are we looking for?
The ideal candidate will have demonstrable experience in the management of staff and delivering a front line housing service. You will have a track record of setting team objectives and supporting them to achieve these. You will have experience of welfare reform and income management, as well as knowledge of income collection procedures from low level through to possession proceedings. You will also hold a relevant professional qualification in Housing (Level 5 or above) or be willing to work towards this.
Why join us?
You’ll love being part of a caring, inclusive, professional and innovative organisation. You’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best.
How to apply
Please review the recruitment pack below and complete our online application process. All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy; if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words.
Encouraging diversity
We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life. We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification. If you wish to apply under either of these schemes, then please ensure you select 'YES' to the relevant question on our online application form.
Income Manager in Liverpool employer: South Liverpool Homes
Contact Detail:
South Liverpool Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission of providing quality homes and community services. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice common interview questions related to income management and team leadership. Think about your past experiences and how they relate to the job description. The more prepared you are, the more confident you’ll feel during the interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to our vision of great homes and strong communities.
We think you need these skills to ace Income Manager in Liverpool
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure to read the job description thoroughly. It’ll give you a clear idea of what we’re looking for in an Income Manager and help you tailor your application to highlight your relevant experience.
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Make it personal and specific to the role. Share examples from your past that demonstrate your skills in income management and team leadership, and don’t forget to mention how you align with our vision.
Keep Your CV Up-to-Date: Make sure your CV reflects your most recent experiences and qualifications. Highlight any relevant roles or achievements that showcase your ability to manage income services and support tenants effectively.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. Remember, both your CV and supporting statement are essential, so double-check that you’ve included everything before hitting submit!
How to prepare for a job interview at South Liverpool Homes
✨Know Your Stuff
Make sure you understand the role of an Income Manager inside out. Familiarise yourself with income management, welfare reform, and housing services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in managing staff and delivering frontline housing services. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Understand Their Vision
Research the organisation's mission and values, especially their focus on community and quality housing. Be ready to discuss how your personal values align with theirs and how you can contribute to their vision of 'Great homes. Strong communities. Bright futures.'
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about their approach to supporting tenants or how they measure success in the Income team.