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- Tasks: As an Income Officer, manage income collection and support tenants with welfare benefits.
- Company: Join a social landlord dedicated to providing quality homes and enhancing community services.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive work environment.
- Why this job: Make a real difference in the community while working with a passionate team.
- Qualifications: Good secondary education, customer service experience, and willingness to pursue housing qualifications.
- Other info: Diversity is valued; guaranteed interviews for ethnic minority and disabled applicants.
Income Officer
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Salary: £36,148 per annum plus an £846 annual car allowance and excellent benefits
Location: Speke, Liverpool – Hybrid working
Hours: 35 hours per week. We are also ‘Happy to Talk Flexible Working’
Contract Type: Permanent
Closing Date: 3 September 2025
Recruitment Date: 19 September 2025
Our vision is Great homes. Strong communities. Bright futures.
This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.
What will your role be?
As an Income Officer, you will ensure prompt, comprehensive and effective outcomes in income collection, recovery of rent arrears and other debts (including leasehold and low-cost home ownership) for current and former SLH tenants. You will ensure customer accounts are well managed in accordance with policy and procedure, providing advice and guidance to customers in relation to welfare benefits and signpost to money advise services when required.
For further information, please review the job description within the recruitment pack attached below.
Who are we looking for?
The successful candidate will have a good standard of secondary education (including English and Maths GCSE Grade C/4 or above), and hold or be willing to work towards a professional qualification within Housing. You will have proven experience working with a range of diverse customers within a social housing environment, delivering excellent customer service, with strong knowledge of welfare benefits such as Housing Benefit and Universal credit. This role is an excellent opportunity for a great team player with outstanding communication and interpersonal skills who wants to make a real difference to South Liverpool.
For further information, please review the person specification within the recruitment pack attached below.
Why join us?
You’ll love being part of a caring, inclusive, professional and innovative organisation. You’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best.
How to apply
Please review the recruitment pack below and complete our online application process.
All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form, this should be a minimum of 200 words and should outline your suitability for the role based on the criteria listed in the person specification.
Encouraging diversity
We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life.
We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.
If you wish to apply under either of these schemes, then please ensure you select \”YES\” to the relevant question on our online application form.
Further information
For further information about this exciting opportunity please download the recruitment pack at the bottom of this page
Income Officer employer: South Liverpool Homes
Contact Detail:
South Liverpool Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by social housing tenants in Liverpool. Understanding local issues will help you demonstrate your commitment to the community and show how you can make a positive impact as an Income Officer.
✨Tip Number 2
Network with professionals in the social housing sector, especially those who have experience in income collection and welfare benefits. Engaging with others in the field can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your experience with diverse customer groups during the interview. Highlight specific examples where you've successfully resolved issues or provided support, as this will showcase your interpersonal skills and ability to connect with tenants.
✨Tip Number 4
Research the latest developments in welfare benefits, particularly Housing Benefit and Universal Credit. Being knowledgeable about these topics will not only impress your interviewers but also equip you to provide accurate advice to tenants.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description and person specification. Understand the key responsibilities of an Income Officer and the skills required, such as knowledge of welfare benefits and excellent customer service.
Craft Your Supporting Statement: Your supporting statement is crucial. It should be a minimum of 200 words outlining your suitability for the role. Use specific examples from your experience that demonstrate how you meet the criteria listed in the person specification.
Tailor Your CV: Ensure your CV highlights relevant experience and skills related to the Income Officer position. Focus on your work in social housing, customer service, and any qualifications or training related to housing or welfare benefits.
Follow Application Instructions: Make sure to complete the online application process as instructed. Include both your CV and supporting statement, as applications without these documents will not be considered. Double-check for any specific requirements mentioned in the recruitment pack.
How to prepare for a job interview at South Liverpool Homes
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Income Officer. Familiarise yourself with income collection, rent arrears recovery, and welfare benefits. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
As this role involves working with diverse customers, be prepared to discuss your experience in delivering excellent customer service. Share specific examples of how you've helped clients in the past, especially in a social housing context.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about past experiences where you successfully managed challenges related to income collection or customer interactions.
✨Highlight Your Commitment to Diversity
Since the company values diversity, be ready to discuss how you can contribute to an inclusive environment. Share any experiences you have that demonstrate your understanding of diverse perspectives and your commitment to supporting all community members.
