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- Tasks: Support tenants and communities, manage caseloads, and engage in neighbourhood activities.
- Company: A social landlord dedicated to providing quality homes and enhancing community services.
- Benefits: Enjoy hybrid working, a competitive salary, car allowance, and a supportive work culture.
- Why this job: Make a real difference in people's lives while working in an inclusive and innovative environment.
- Qualifications: Experience in housing management and strong customer service skills are essential.
- Other info: Diversity is valued; guaranteed interviews for ethnic minorities and disabled applicants.
The predicted salary is between 36000 - 36000 £ per year.
Speke, Liverpool (Hybrid working) – a mixture of home and office working
Salary: £36,148 per annum plus an £846 annual car allowance and excellent benefits
Hours: 35 hours per week. We are also ‘Happy to Talk Flexible Working’
Contract Type: Permanent
Closing Date: 10 July 2025
Recruitment Date: 24 July 2025
Our vision is Great homes. Strong communities. Bright futures. This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.
What will your role be?
Our team of Housing & Community Officers provide visible and accessible support and engagement to our tenants and communities. You will work proactively to manage your caseload in relation to tenancy and estate matters and enquiries from customers. Working to ensure all our customers are treated fairly, listened to and their views acted upon.
You will be actively involved in the delivery of neighbourhood plans, estate management and improvement and engagement activities, including home visits completed as part of our ‘Knowing our customers’ campaign to support our aim of visiting all our tenants at least once every 18 months.
Who are we looking for?
The ideal candidate will have demonstrable experience in a similar housing management role. You will be experienced in interacting with customers and providing a high-quality and consistent service against key performance indicators. You will be able to manage and prioritise your workload, problem-solve, accurately maintain records and work effectively as part of a team. This role is an excellent opportunity for someone who wants to make a real difference to the lives of our tenants and wider community.
Why join us?
You’ll love being part of a caring, inclusive, professional and innovative organisation. You’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best.
How to apply
Please review the recruitment pack below and complete our online application process. All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy; if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words.
Encouraging diversity
We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life.
We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification. If you wish to apply under either of these schemes, then please ensure you select "YES" to the relevant question on our online application form.
Further information
For further information about this exciting opportunity please download the recruitment pack at the bottom of this page.
Housing & Community Officer employer: South Liverpool Homes
Contact Detail:
South Liverpool Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing & Community Officer
✨Tip Number 1
Familiarise yourself with the local community and housing issues in Speke, Liverpool. Understanding the specific challenges faced by residents will help you demonstrate your commitment to making a difference during interviews.
✨Tip Number 2
Network with current or former Housing & Community Officers if possible. They can provide insights into the role and the organisation's culture, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare examples of how you've successfully managed caseloads or resolved tenant issues in previous roles. Being able to share specific instances will showcase your experience and problem-solving skills effectively.
✨Tip Number 4
Research our organisation's values and mission. Aligning your personal values with ours will not only help you in your application but also show your genuine interest in contributing to our vision of strong communities.
We think you need these skills to ace Housing & Community Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing & Community Officer position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Strong Supporting Statement: Your supporting statement is crucial. Make sure it is at least 200 words long and clearly outlines your relevant experience, skills, and why you are passionate about making a difference in the community.
Highlight Relevant Experience: In your CV and supporting statement, emphasise any previous roles in housing management or customer service. Use specific examples to demonstrate your ability to manage caseloads, solve problems, and engage with tenants effectively.
Check for Completeness: Before submitting your application, double-check that both your CV and supporting statement are included. Ensure all information is accurate and free from errors to make a strong impression.
How to prepare for a job interview at South Liverpool Homes
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Housing & Community Officer. Be prepared to discuss how your experience aligns with their mission of providing quality homes and community-enhancing services.
✨Showcase Your Customer Service Skills
Since the role involves interacting with tenants, be ready to share examples of how you've provided high-quality customer service in previous positions. Highlight any specific instances where you resolved issues or improved tenant satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've had to manage and prioritise your workload effectively. Think of examples that showcase your problem-solving skills, especially in housing management or community engagement contexts.
✨Emphasise Teamwork and Collaboration
This role requires working as part of a team, so be ready to talk about your experiences collaborating with colleagues. Share how you contribute to a positive team environment and support your peers in achieving common goals.