Housing & Community Officer

This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.

What will your role be?

Our team of Housing & Community Officers provide visible and accessible support and engagement to our tenants and communities. You will work proactively to manage your caseload in relation to tenancy and estate matters and enquiries from customers. Working to ensure all our customers are treated fair, listened to and their views acted upon.

You will be actively involved in the delivery of neighbourhood plans, estate management and improvement and engagement activities, including home visits completed as part of our \’Knowing our customers\’ campaign to support our aim of visiting all our tenants and least once every 18 months.

For further information, please review the job description within the recruitment pack attached below.

Who are we looking for?

The ideal candidate will have demonstratable experience in a similar housing management role. You will be experienced in interacting with customers and providing a high-quality and consistent service against key performance indicators. You will be able to manage and prioritise your workload, problem-solve, accurately maintain records and work effectively as part of a team. This role is an excellent opportunity for someone who wants to make a real difference to the lives of our tenants and wider community.

For further information, please review the person specification within the recruitment pack attached below.

You’ll love being part of a caring, inclusive, professional and innovative organisation. You’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best.