At a Glance
- Tasks: Help customers with housing queries via phone and digital platforms.
- Company: Join a social landlord dedicated to creating strong communities and quality homes.
- Benefits: Enjoy a supportive, inclusive workplace with opportunities for personal growth.
- Other info: Diversity is valued; guaranteed interviews for ethnic minorities and disabled applicants.
- Why this job: Be part of a passionate team making a real difference in people's lives.
- Qualifications: Must have GCSEs in Maths and English and customer service experience.
Our vision is Great homes. Strong communities. Bright futures. This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.
What will your role be? Our team of Customer Services Officers are the first people our customers speak to, resolving a wide range of housing-related queries over the phone and across our digital platforms. You will work within the team to ensure a consistent, high quality, customer-focused ‘right first-time’ service is delivered by responding to all contacts and enquiries ensuring our customers are treated fairly, listened to and their views acted upon.
Who are we looking for? You will have a general level of education including Maths and English (grade A*-C/9-4) and have experience interacting with customers and providing a high-quality service, via various communication methods including telephone, face-to-face and in writing with a desire to resolve issues at the first point of contact. You will be able to manage and prioritise your workload, problem-solve, accurately maintain records and work effectively as part of a team.
Why join us? You’ll love being part of a caring, inclusive, professional and innovative organisation. You’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best.
How to apply: Please review the recruitment pack below and complete our online application process. All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy; if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words.
Encouraging diversity: We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life. We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification. If you wish to apply under either of these schemes, then please ensure you select 'YES' to the relevant question on our online application form.
Further information: For further information about this exciting opportunity please download the recruitment pack at the bottom of this page.
Customer Services Officer employer: South Liverpool Homes
As a Housing & Community Officer in Speke, you will join a supportive and dynamic team dedicated to enhancing community well-being. Our company prioritises employee growth through continuous training and development opportunities, fostering a collaborative work culture that values your contributions. Enjoy competitive benefits and the unique advantage of making a tangible impact in the lives of residents while working in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer
✨Tip Number 1
Familiarise yourself with our mission and values. Understanding our vision of providing quality homes and community-enhancing services will help you align your responses during the interview, showcasing your commitment to our goals.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlighting your problem-solving skills and ability to provide a high-quality service will demonstrate that you're the right fit for the role.
✨Tip Number 3
Practice your communication skills. Since you'll be interacting with customers through various channels, being able to articulate your thoughts clearly and empathetically will be crucial in making a positive impression.
✨Tip Number 4
Show your enthusiasm for diversity and inclusion. We value diverse perspectives, so expressing your commitment to these principles during your application process can set you apart as a candidate who aligns with our organisational culture.
We think you need these skills to ace Customer Services Officer
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and expectations of a Customer Services Officer. Tailor your application to highlight how your skills and experiences align with their vision of providing quality homes and community-enhancing services.
Craft Your Supporting Statement:Your supporting statement is crucial. Make sure it is at least 200 words long and clearly outlines your customer service experience, problem-solving abilities, and how you can contribute to delivering a high-quality, customer-focused service.
Highlight Relevant Experience:In your CV, emphasise any previous roles where you interacted with customers, especially in resolving queries. Use specific examples that demonstrate your ability to manage workloads and work effectively as part of a team.
Diversity and Inclusion:If applicable, consider mentioning your commitment to diversity and inclusion in your application. This aligns with the company's values and shows that you understand the importance of diverse perspectives in enhancing community services.
How to prepare for a job interview at South Liverpool Homes
✨Understand the Organisation's Vision
Familiarise yourself with the company's vision of 'Great homes. Strong communities. Bright futures.' This will help you align your answers with their mission and demonstrate your commitment to their values during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer queries. Highlight your ability to provide a high-quality service and how you ensure customers feel listened to and valued.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you had to manage and prioritise your workload effectively. Share how you approached problem-solving and what strategies you used to resolve issues at the first point of contact.
✨Emphasise Teamwork and Collaboration
Since the role involves working as part of a team, be prepared to talk about your experiences in collaborative environments. Discuss how you contribute to team success and support your colleagues in delivering excellent customer service.
