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- Tasks: Support the Asset Management team with admin tasks and customer enquiries.
- Company: Join a social landlord dedicated to creating quality homes and strong communities.
- Benefits: Enjoy flexible working, competitive salary, and a supportive work environment.
- Why this job: Be part of a caring, inclusive team that values your contributions and promotes personal growth.
- Qualifications: GCSEs in Maths and English required; customer service experience is essential.
- Other info: Diversity is celebrated; guaranteed interviews for ethnic minority and disabled applicants.
The predicted salary is between 28608 - 28608 £ per year.
Asset Support Officer
Salary: £28,608 per annum plus excellent benefits
Hours: 35 hours per week. We are also Happy to Talk Flexible Working
Contract Type: Permanent
Location: Hybrid our office/home
Closing Date: 7 August 2025
Recruitment Date: 19 August 2025
Our vision is Great homes. Strong communities. Bright futures.
This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.
What will your role be?
As the Asset Support Officer, you will support the Asset Management team with general administrative support with duties including; dealing with customer and colleague enquires, defect monitoring and reporting, data inputting, and raising purchase orders for invoices. You will deliver a high level of customer service and respond to enquiries directed to the Asset Management team, ensuring customers are treated fairly, listened to and have their views acted upon in an effective and efficient manner.
For further information, please review the job description within the recruitment pack linked below.
Who are we looking for?
You will be a highly organised and detail-oriented professional with excellent communication skills, and the ability to manage multiple priorities to agreed deadlines. You will have GCSEs in Maths and English (grade 4/C or above), and you must have experience of delivering excellent customer service in a customer focused environment, dealing with enquiries either via telephone, email and face to face.
For further information, please review the person specification within the recruitment pack linked below.
Why join us?
Youll love being part of a caring, inclusive, professional and innovative organisation. Youll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best.
How to apply
Please review the recruitment pack linked below and complete our online application process.
All applicants must apply with a CV and a supporting statementin order to be considered for this vacancy, if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words.
Encouraging diversity
We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life.
We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.
If you wish to apply under either of these schemes, thenplease ensure you select \”YES\” to the relevant question on our online application form.
Further information
For further information about this exciting opportunity please download the recruitment pack at the bottom of this page.
Asset Support Officer in Liverpool employer: South Liverpool Homes
Contact Detail:
South Liverpool Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Asset Support Officer in Liverpool
✨Tip Number 1
Familiarise yourself with the mission and values of StudySmarter. Understanding our commitment to providing quality homes and community-enhancing services will help you align your responses during interviews, showcasing how your personal values resonate with ours.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since the role requires excellent communication skills and a focus on customer satisfaction, be prepared to share specific examples of how you've successfully handled customer enquiries in the past.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you manage multiple priorities. Prepare to talk about tools or methods you use to stay organised, as this is crucial for the Asset Support Officer role.
✨Tip Number 4
Research common challenges faced by social landlords and communities. Being knowledgeable about these issues will allow you to engage in meaningful discussions during interviews, showing that you're proactive and genuinely interested in making a difference.
We think you need these skills to ace Asset Support Officer in Liverpool
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Asset Support Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong Supporting Statement: Your supporting statement is crucial. Make sure it is at least 200 words long and clearly demonstrates your customer service experience, organisational skills, and ability to manage multiple priorities. Use specific examples to illustrate your points.
Highlight Relevant Qualifications: Ensure your CV includes your GCSEs in Maths and English, as well as any other relevant qualifications or training. Mention any experience you have in administrative support or customer service roles that relate to the job.
Review and Submit: Before submitting your application, double-check that both your CV and supporting statement are included. Review for any spelling or grammatical errors, and ensure all information is accurate and complete.
How to prepare for a job interview at South Liverpool Homes
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Asset Support Officer. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as customer service and administrative support.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, think of examples from your past experiences where you effectively handled customer enquiries. Be ready to demonstrate your ability to listen actively and respond appropriately.
✨Highlight Your Organisational Skills
As a highly organised professional, prepare to discuss how you manage multiple priorities and meet deadlines. Share specific instances where your organisational skills made a difference in your previous roles.
✨Emphasise Your Commitment to Diversity
Given the company's focus on diversity and inclusion, be prepared to talk about how you can contribute to a diverse workplace. Share any experiences that reflect your understanding and support of diverse perspectives and backgrounds.
