At a Glance
- Tasks: Support patients with high-quality care and manage reception services efficiently.
- Company: Join a dynamic and progressive medical group dedicated to excellent patient care.
- Benefits: Flexible hours, NHS discounts, mental health support, and social events.
- Other info: Friendly team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in customer care and strong communication skills required.
The predicted salary is between 37035 - 45265 £ per year.
South Leicestershire Medical Group are looking for a compassionate and motivated patient services advisor to join our friendly and supportive team.
This is a rewarding opportunity to make a real difference within the local community by supporting our patients with high-quality care in a professional and welcoming environment.
As part of our team, you will work alongside experienced clinical and non clinical team who are passionate about delivering excellent patient care.
What we can offer?
- Full time/part time hours available
- Annual leave increasing with long term service
- NHS Blue Light Discount
- Salary Sacrifice Scheme (T&C's apply)
- Mental Health first aiders
- Access to NHS employee mental health support
- Guest speakers at Protected Learning Time meetings
- Continued personal and career development opportunities
- Free tea & coffee
- Summer and Christmas social events
- Free on-site parking
Main duties of the job
This is an excellent opportunity for an individual who is dynamic with the initiative to contribute towards an efficient and welcoming service for our patients.
We are seeking a highly motivated, energetic, and enthusiastic team member with excellent communication skills.
Your ability to be proactive and experience of working in a customer care and administrative environment will deliver constantly improving levels of service.
As a Patient Services Advisor, when dealing with the public, you must be empathetic, confidentiality is integral to this role; with initiative to work effectively alone and efficiently as part of a team in a very busy environment.
About us
South Leicestershire Medical Group is a dynamic, progressive, and supportive place to work and are proud of our clinical care and innovation.
We currently have a diverse clinical team supported by a progressive administrative structure, caring for a total of 25,000 patients over six sites in the South of Leicestershire, covering Market Harborough, Fleckney and Great Glen.
Job responsibilities
Job responsibilities include
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the visit book, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Patient notes and correspondence
- Ensure that all new patients are registered onto the computer system promptly and accurately.
Experience
- Experience working in a busy, environment with patient services pressures. Ideally, in a GP practice.
- Experience working with System One.
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Services Advisor employer: South Leicestershire Medical Group
South Leicestershire Medical Group is an attractive employer due to its commitment to NHS values and patient care. The organization promotes a collaborative and compassionate work environment, offering opportunities for professional growth and development.
Contact Details:
South Leicestershire Medical Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Advisor
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like South Leicestershire Medical Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at South Leicestershire Medical Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like South Leicestershire Medical Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Services Advisor
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at South Leicestershire Medical Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at South Leicestershire Medical Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to South Leicestershire Medical Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at South Leicestershire Medical Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at South Leicestershire Medical Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research South Leicestershire Medical Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
