At a Glance
- Tasks: Join our 24-hour control centre, handling calls for emergency and community services.
- Company: South Lanarkshire Council, committed to equality and inclusion.
- Benefits: Competitive pay, up to 33 days leave, flexible working, and employee discounts.
- Other info: Great career growth opportunities and support for diverse backgrounds.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and ability to work shifts required.
The predicted salary is between 35500 - 36000 £ per year.
ACTUAL CLOSING DATE: Applications must be received by 26 June 2026 at 11:55PM. Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process. If you require to submit additional information to support your application, please upload this under supporting documents.
INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE.
Location: Hamilton Business Unit
Hours: 39.38 hours per week
Work Pattern: 4 on 4 off shift pattern including nights 7am - 7pm and 7pm - 7am.
Hourly Rate: £17.12 - £17.33 per hour
Finance & Corporate Resources require Call Services Assistants to join their 24 Hour Control Centre in Hamilton. You will contribute to the operation of the Council's Emergency Response and Community Alarm Services, providing a call handling service utilising current communication and IT systems.
Effective communication and interpersonal skills are essential along with the ability to display relevant IT skills. You will have the ability to work on your own initiative as well as being a team player. The ability to work shifts is essential.
Please answer the following questions as part of your application submission, your answers should be uploaded under supporting documents. Please provide evidence of your experience and achievements in the five specific behaviours framework: 'Efficient, Flexible, Leading, Working with Others and Performing'.
Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.
Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.
Legislative Information: This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.
Overseas Criminal Records Check: An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years. Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.
Equal Opportunities and Inclusion statement: The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots.
As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position. As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile.
As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including:
- Enrolment in award winning local government pension scheme
- To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
- Up to 33 days annual leave
- Public holiday entitlement (up to 10 days)
- Occupational sick pay
- Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
- Employee Discounts – including discounts at the cinema.
- Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)
F&C 4810 - G2 Call Services Assistant (604050) - 4810-463765511 in Moffat employer: South Lanarkshire
South Lanarkshire Council is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With a commitment to equality, diversity, and inclusion, the Council provides extensive benefits such as generous annual leave, a robust pension scheme, and family-friendly policies, making it an ideal workplace for those seeking meaningful and rewarding employment in Hamilton.
StudySmarter Expert Advice🤫
We think this is how you could land F&C 4810 - G2 Call Services Assistant (604050) - 4810-463765511 in Moffat
✨Tip Number 1
Get to know the job description inside out! Highlight the key skills and behaviours they’re looking for, like effective communication and teamwork. When you get the chance to chat with them, make sure to showcase how you fit those criteria.
✨Tip Number 2
Practice makes perfect! Before any interviews or calls, do a few mock sessions with friends or family. This will help you feel more confident and articulate when discussing your experience and achievements.
✨Tip Number 3
Don’t forget to prepare questions! Show your interest in the role and the organisation by asking about their emergency response strategies or team dynamics. It’ll make you stand out as someone who’s genuinely keen on the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it keeps everything organised and helps us track your progress. Don’t miss out on this opportunity!
We think you need these skills to ace F&C 4810 - G2 Call Services Assistant (604050) - 4810-463765511 in Moffat
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read the full advert text. It’s crucial to understand what they’re looking for, so you can tailor your responses accordingly.
No CVs Allowed!:Remember, they don’t want a CV! Instead, focus on answering the specific questions and providing evidence of your experience in the five behaviours: Efficient, Flexible, Leading, Working with Others, and Performing.
Upload Supporting Documents Wisely:If you have additional information to support your application, upload it under supporting documents. Make sure it’s relevant and showcases your skills and experiences that align with the role.
Apply Through Our Website:Don’t forget to apply online through our website! This ensures your application is processed correctly and keeps everything organised. Plus, all correspondence will be via your email, so keep an eye on that inbox!
How to prepare for a job interview at South Lanarkshire
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Call Services Assistant. Familiarise yourself with the specific responsibilities and the skills required, such as effective communication and IT proficiency. This will help you tailor your answers to demonstrate how you fit the bill.
✨Showcase Your Experience
Prepare to discuss your past experiences that align with the five specific behaviours: Efficient, Flexible, Leading, Working with Others, and Performing. Use concrete examples to illustrate how you've embodied these traits in previous roles, especially in high-pressure situations.
✨Practice Shift Work Scenarios
Since this role involves a 4 on 4 off shift pattern, be ready to discuss your availability and adaptability to work nights. Think about any previous experience you have with shift work and how you managed your time and energy during those periods.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
