At a Glance
- Tasks: Join our repairs team to manage and instruct repair requests efficiently.
- Company: South Lanarkshire Council, committed to equality and inclusion.
- Benefits: Enjoy up to 33 days annual leave, flexible working, and employee discounts.
- Other info: Guaranteed interview for disabled applicants and those from under-represented groups.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong communication and IT skills, especially in Microsoft Word and Excel.
The predicted salary is between 25183 - 28358 £ per year.
ACTUAL CLOSING DATE: Applications must be received by 15 June 2026 at 11:55PM. Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process. If you require to submit additional information to support your application, please upload this under supporting documents.
INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE.
Location: Hamilton Business Unit
Hours: 35 hours per week, fixed term until 30 September 2026
Work Pattern: Monday - Thursday 8.00am - 4.30pm, Friday 8.00am - 1.30pm
Salary / Hourly Rate: £25,183 - £28,358 per year
Housing & Technical Resources seek to recruit a Clerical Assistant to join the repairs team based within Hamilton Business Unit. You will be required to effectively diagnose, order and instruct repair requests in accordance with Council’s policies, standards and targets. Effective communication skills are therefore essential, as is the ability to display IT skills, especially in Microsoft Word and Excel. Excellent customer service is our priority therefore you will display the necessary commitment to customer care, and preferably have previous experience of handling complex customer enquiries by telephone.
You will have the ability to effectively prioritise your own workload, respond to changing priorities and be able to contribute effectively to team goals and projects.
Please answer the following questions as part of your application submission, your answers should be uploaded under supporting documents:
- Please provide evidence of your experience and achievements in the five specific behaviours framework: 'Efficient, Flexible, Leading, Working with Others and Performing’.
If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.
Please Apply online - All correspondence will be via your email address.
Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.
Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.
Legislative Information: This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.
Overseas Criminal Records Check: An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years. Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.
Equal Opportunities and Inclusion statement: The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position. As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile.
As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including:
- Enrolment in award winning local government pension scheme
- To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
- Up to 33 days annual leave
- Public holiday entitlement (up to 10 days)
- Occupational sick pay
- Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
- Employee Discounts – including discounts at the cinema.
- Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support).
H&T 4762 - G1 Clerical Assistant (604849) - 4762-462903808 employer: South Lanarkshire
South Lanarkshire Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With a commitment to equality, diversity, and inclusion, the Council provides extensive benefits such as up to 33 days of annual leave, flexible working options, and access to an award-winning pension scheme, making it an ideal place for those seeking meaningful and rewarding employment in Hamilton.
StudySmarter Expert Advice🤫
We think this is how you could land H&T 4762 - G1 Clerical Assistant (604849) - 4762-462903808
✨Tip Number 1
Get to know the company! Research South Lanarkshire Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. We can even help you with mock interviews to boost your confidence before the big day.
✨Tip Number 3
Show off your skills! Be ready to discuss your experience with Microsoft Word and Excel, as well as any previous roles where you handled complex customer enquiries. Real-life examples will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application is seen by the right people. Plus, keep an eye on your email for updates – communication is key!
We think you need these skills to ace H&T 4762 - G1 Clerical Assistant (604849) - 4762-462903808
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read the full advert text. It’s crucial to understand what the role entails and what they’re looking for in a candidate. This will help you tailor your responses effectively.
No CVs Allowed!:Remember, we don’t want to see any CVs! Instead, focus on answering the specific questions provided in the application. Make sure to upload any additional information under supporting documents as required.
Showcase Your Skills:When answering the questions, highlight your experience and achievements related to the five specific behaviours: Efficient, Flexible, Leading, Working with Others, and Performing. Use examples that demonstrate how you embody these traits.
Apply Online Through Our Website:Make sure to apply online via our website. It’s the easiest way to ensure your application is received correctly. Plus, all correspondence will be sent to your email, so keep an eye on it!
How to prepare for a job interview at South Lanarkshire
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Clerical Assistant. Familiarise yourself with the key responsibilities, such as diagnosing and ordering repair requests, and brush up on relevant Council policies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your IT Skills
Since the job requires strong IT skills, especially in Microsoft Word and Excel, be prepared to discuss your experience with these tools. You might even want to mention specific tasks you've completed using them, like creating reports or managing data. This will demonstrate your capability to handle the technical aspects of the role.
✨Demonstrate Customer Service Excellence
As customer service is a top priority, think of examples from your past experiences where you handled complex customer enquiries effectively. Be ready to share how you prioritised customer needs and resolved issues, showcasing your commitment to providing excellent service.
✨Prepare for Behavioural Questions
The application process asks for evidence of specific behaviours like being efficient and flexible. Prepare examples that highlight these traits, focusing on situations where you worked well with others or led a project. This will help you align your answers with what the interviewers are looking for.
