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- Tasks: Join our Housing Services team as a Housing Officer, delivering essential housing services.
- Company: South Lanarkshire Council is dedicated to community support and professional development.
- Benefits: Enjoy flexible working, up to 33 days annual leave, and employee discounts.
- Other info: This role is fixed term until April 2026; apply online only.
- Why this job: Make a real impact in the community while developing your skills in a supportive environment.
- Qualifications: Experience in housing services and excellent communication skills are essential.
The predicted salary is between 32337 - 33231 £ per year.
INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE AND COMPLETE THEIR SKILLS AND QUALIFICATIONS EITHER VIA THE ME TAB ON FUSION PRIOR TO STARTING THE APPLICATION FORM OR BY CLICKING ON THE LINK AS PART OF THE APPLICATION PROCESS IN THE SECTION OF THE FORM TITLED REVIEW SKILLS AND QUALIFICATIONS.
Hours: 35 hours per week
Salary: £32,337 – £33,231 per year
Vacancy: Fixed term until April 2026
View the job profile
An excellent opportunity has arisen for an experienced individual to join the Housing Services team in the Hamilton area.
As a Housing Officer, you will be responsible for delivering a wide range of housing services to our customers. You should have experience working within a housing-related environment and an understanding of current issues and legislation related to homelessness, allocations, estate management, rent recovery, and dealing with anti-social behaviour.
Excellent IT skills are required, along with the ability to organize and prioritize workload effectively, respond and adapt to changing priorities, and possess excellent communication skills to liaise with various agencies.
You will be eligible to participate in South Lanarkshire Council\’s Car Pool Scheme. It would be advantageous to have access to a vehicle for business purposes if required to travel to different locations.
When completing the application, please ensure you cover the following areas:
- Please provide evidence of your experience and achievements in the five specific behaviours framework: Efficient, Flexible, Leading, Working with Others, and Performing.
- Explain your experience managing your own caseload in a reactive role.
- Describe your experience dealing with vulnerable people.
- Describe how you would manage client expectations while delivering excellent customer service.
Note: We do not accept CVs; any submitted will be disregarded. If you need to submit additional information, upload it under supporting documents.
Application process: Please apply online. All correspondence will be via email.
Legislative Information:
This post is excepted under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003.
This post is regulated work with adults under the Protection of Vulnerable Groups (Scotland) Act 2007. It is an offence to apply if barred from working with adults.
Preferred candidates will need to join or update the PVG Scheme before a formal offer of employment.
For more information about the disclosure process, visit this link.
Foreign Police Check: Candidates should explain employment gaps and provide a police check for periods abroad.
Equal Opportunities and Armed Forces Community Covenant:
South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all community members. Disabled applicants meeting minimum requirements will be interviewed. The council supports members of the armed forces, veterans, and their families, guaranteeing interviews for qualified veterans.
Benefits include:
- Local government pension scheme
- Up to 33 days annual leave
- Public holidays (up to 10 days)
- Sick pay
- Flexible working and family-friendly policies
- Employee discounts
- Additional support benefits like Cycle to Work, Physiotherapy, Employee Assistance Program
Housing Professionalism Commitment:
South Lanarkshire Council has signed the Chartered Institute of Housing Scotland\’s Housing Professional Commitment, emphasizing ongoing professional development and skills enhancement.
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H&T 2189 - G2 Housing Officer (HAAS) - 2189-414723306 employer: South Lanarkshire
Contact Detail:
South Lanarkshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H&T 2189 - G2 Housing Officer (HAAS) - 2189-414723306
✨Tip Number 1
Familiarise yourself with the specific behaviours framework mentioned in the job description. Prepare examples from your past experiences that demonstrate how you've been efficient, flexible, and effective in leading and working with others.
✨Tip Number 2
Since the role involves dealing with vulnerable people, think about your previous experiences in similar situations. Be ready to discuss how you managed client expectations while providing excellent customer service during your interview.
✨Tip Number 3
Highlight your IT skills and ability to manage a caseload effectively. Consider preparing a brief overview of how you've organised and prioritised your workload in past roles, as this will be crucial for the Housing Officer position.
✨Tip Number 4
Make sure you're aware of the legislative aspects related to the role, especially concerning homelessness and anti-social behaviour. Being knowledgeable about current issues and legislation will show your commitment and readiness for the position.
We think you need these skills to ace H&T 2189 - G2 Housing Officer (HAAS) - 2189-414723306
Some tips for your application 🫡
Understand the Application Process: Make sure to read the job description thoroughly. Internal applicants must apply via the Opportunity Marketplace and complete their skills and qualifications before starting the application form.
Highlight Relevant Experience: When writing your application, provide clear evidence of your experience in the five specific behaviours: Efficient, Flexible, Leading, Working with Others, and Performing. Use specific examples to demonstrate your achievements.
Detail Your Caseload Management: Explain your experience managing your own caseload in a reactive role. Be specific about how you prioritised tasks and handled various challenges that arose.
Showcase Customer Service Skills: Describe your experience dealing with vulnerable people and how you manage client expectations while delivering excellent customer service. This is crucial for the Housing Officer role.
How to prepare for a job interview at South Lanarkshire
✨Showcase Your Relevant Experience
Make sure to highlight your experience in a housing-related environment. Be prepared to discuss specific examples of how you've dealt with issues like homelessness, allocations, and anti-social behaviour, as these are crucial for the role.
✨Demonstrate Your Communication Skills
Since the role involves liaising with various agencies and vulnerable individuals, practice articulating your thoughts clearly. Prepare examples that showcase your ability to communicate effectively and manage client expectations while delivering excellent customer service.
✨Prepare for Behavioural Questions
The interview will likely focus on the five specific behaviours: Efficient, Flexible, Leading, Working with Others, and Performing. Think of situations where you exemplified these traits and be ready to share them during the interview.
✨Understand the Legislative Framework
Familiarise yourself with the relevant legislation related to housing services, especially concerning vulnerable groups. Being knowledgeable about the Protection of Vulnerable Groups (Scotland) Act 2007 will demonstrate your commitment to safeguarding and professionalism in the role.