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- Tasks: Join our Hamilton Housing Team as a Housing Officer, delivering essential housing services.
- Company: South Lanarkshire Council is dedicated to excellent customer service and community support.
- Benefits: Enjoy up to 33 days annual leave, flexible working, and employee discounts.
- Why this job: Make a real impact in the community while developing your skills in a supportive environment.
- Qualifications: Experience in housing services and strong communication skills are essential.
- Other info: We encourage applications from all backgrounds and guarantee interviews for disabled applicants.
The predicted salary is between 26000 - 29000 £ per year.
Hours: 35 hours per week
Salary: £31,096 - £31,954
Vacancy: Permanent
An exciting opportunity has arisen for an experienced individual to join the Hamilton Housing Team within Housing Services.
As a Housing Officer you will be responsible for delivering a wide range of housing services to our customers. Therefore, you should have similar experience of working within a housing-related environment and have an understanding of current issues and legislation in relation to homelessness, allocations, estate management, rent recovery, and dealing with anti-social behaviour.
Excellent IT skills are required as well as the ability to organise and prioritise workload effectively and to respond and adapt to changing priorities required in delivering a quality service. You should possess excellent communication skills and have the ability to liaise effectively with a variety of agencies.
When completing the application process please ensure that you cover the following areas:
- Please provide evidence of your experience and achievements in the five specific behaviours framework: 'Efficient, Flexible, Leading, Working with Others and Performing'.
- Please explain your experience of working in a reactive role managing your own caseload.
- Please explain what experience you have of dealing with vulnerable people.
- South Lanarkshire Council are committed to delivering excellent customer service. Please describe how you would ascertain and manage client expectations while still delivering excellent customer service.
Please note we do not accept CVs; any submitted will be disregarded. If you require to submit additional information to support your application, please upload this under supporting documents. Please apply online - All correspondence will be via your email address.
Legislative Information: This post is excepted in terms of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003. Preferred candidates will be required to complete a Level 1 Disclosure check prior to a formal offer of employment being made by South Lanarkshire Council.
Foreign Police Check: Candidates should be able to detail any gaps in employment and provide a foreign police check where applicable for any periods living or working abroad.
Equal Opportunities and Armed Forces Community Covenant: South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community. As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum competency/behaviour requirements for the position. South Lanarkshire Council is committed to providing support to members of the armed forces, veterans, and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview who meet the minimum requirements for the position.
As an employee of South Lanarkshire Council you would also receive a wide range of benefits including:
- Enrolment in award-winning local government pension scheme
- Up to 33 days annual leave
- Public holiday entitlement (up to 10 days)
- Occupational sick pay
- Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
- Employee Discounts – including discounts at the cinema.
- Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)
South Lanarkshire Council signs Housing Professionalism Commitment: South Lanarkshire Council have signed up to the Chartered Institute of Housing Scotland’s Housing Professional Commitment. This commitment underlines the importance that we have always placed on developing our housing and homelessness teams to ensure they have the skills and knowledge they need to enable them to effectively carry out their roles and to develop professionally.
H&T 1575 - Housing Officer - 1575-397814650 employer: South Lanarkshire
Contact Detail:
South Lanarkshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H&T 1575 - Housing Officer - 1575-397814650
✨Tip Number 1
Familiarise yourself with the current housing legislation and issues in your area. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the challenges faced by housing officers.
✨Tip Number 2
Network with professionals in the housing sector. Attend local housing events or join online forums to connect with others in the field. This can provide valuable insights and may even lead to referrals for the position.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to manage a caseload and deal with vulnerable individuals. Being able to articulate these experiences clearly will set you apart during the interview process.
✨Tip Number 4
Research South Lanarkshire Council's values and customer service commitments. Tailoring your responses to align with their mission will show that you are a good fit for their team and understand their dedication to excellent service.
We think you need these skills to ace H&T 1575 - Housing Officer - 1575-397814650
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description for the Housing Officer position. Make sure you understand the specific skills and experiences required, such as knowledge of housing legislation and experience with vulnerable individuals.
Demonstrate Relevant Experience: In your application, provide clear examples of your past experiences that align with the five specific behaviours: Efficient, Flexible, Leading, Working with Others, and Performing. Use concrete achievements to illustrate your capabilities.
Address Client Management Skills: Explain how you would ascertain and manage client expectations while delivering excellent customer service. Highlight any relevant experiences where you successfully managed client relationships or resolved issues.
Follow Application Guidelines: Remember that CVs are not accepted for this application. Instead, focus on crafting a strong cover letter that addresses all the required areas mentioned in the job description. Ensure you upload any additional supporting documents as needed.
How to prepare for a job interview at South Lanarkshire
✨Showcase Your Experience
Be prepared to discuss your previous experience in housing-related roles. Highlight specific examples where you've dealt with issues like homelessness, allocations, or anti-social behaviour, as these are crucial for the Housing Officer position.
✨Demonstrate Communication Skills
Since the role requires excellent communication skills, think of instances where you've effectively liaised with various agencies or clients. Practice articulating these experiences clearly to show your ability to manage client expectations.
✨Understand the Legislative Framework
Familiarise yourself with current legislation related to housing and homelessness. Being able to discuss relevant laws and how they impact your work will demonstrate your knowledge and commitment to the role.
✨Prepare for Behavioural Questions
The application process asks for evidence of specific behaviours like efficiency and flexibility. Prepare examples that illustrate how you've embodied these traits in your previous roles, especially in managing your own caseload.
