At a Glance
- Tasks: Handle customer calls for out-of-hours emergencies and provide top-notch service.
- Company: Join a supportive local government team in Hamilton.
- Benefits: Earn £16.07 per hour with flexible hours and up to 33 days annual leave.
- Other info: Full training provided; no prior experience necessary!
- Why this job: Perfect role for balancing work with study or other commitments.
- Qualifications: Great communication skills and a positive attitude are key.
The predicted salary is between 16 - 16 £ per hour.
Location: 24hr Control Centre for Out of Hours Emergencies, Hamilton Business Unit, Pollock Avenue, Hamilton
Hours: Zero Hours / Sessional
Hourly Rate: £16.07 per hour
We are looking for a flexible and reliable Sessional Call Handling Assistant to support our busy customer service team during peak periods. This is a great opportunity for individuals seeking flexible work that fits around other commitments. You will handle inbound and/or outbound calls, providing excellent customer service and ensuring every interaction meets our high standards.
Key Responsibilities- Handling customer enquiries via telephone for the Out of Hours Emergency Service
- Providing accurate information and resolving issues
- Delivering a high standard of customer service
- Supporting team targets during busy periods
- Excellent communication and listening skills
- A positive, customer-focused attitude
- Ability to work flexibly at short notice
- Good basic IT skills
- Reliability and a strong work ethic
Previous contact centre experience is helpful, but not essential, as full training will be provided.
What We Offer- Flexible working hours to suit your availability
- Opportunity to gain valuable work experience
- Friendly and supportive team environment
- Ideal role to fit around study or other commitments
The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position. As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile.
Legislative InformationThis post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.
Overseas Criminal Records CheckAn Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years. Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.
Benefits- Enrolment in award winning local government pension scheme
- To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
- Up to 33 days annual leave
- Public holiday entitlement (up to 10 days)
- Occupational sick pay
- Family friendly policies – flexible working and leave, maternity/paternity leave enhanced leave.
- Employee Discounts – including discounts at the cinema.
- Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)
Flexible Call Handling Assistant (Out-of-Hours) in Hamilton employer: South Lanarkshire
Join our dynamic team at the 24hr Control Centre for Out of Hours Emergencies in Hamilton, where we prioritise flexibility and support for our employees. With a friendly work environment, opportunities for personal growth, and a commitment to inclusivity, we offer a rewarding experience that fits around your commitments. Enjoy benefits like a generous pension scheme, up to 33 days of annual leave, and employee discounts, making us an excellent employer for those seeking meaningful work.
StudySmarter Expert Advice🤫
We think this is how you could land Flexible Call Handling Assistant (Out-of-Hours) in Hamilton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. This will help you get comfortable with common questions and improve your confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! When discussing your experience, focus on how your communication and customer service skills can benefit the team. Use specific examples to illustrate your points.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Flexible Call Handling Assistant (Out-of-Hours) in Hamilton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the job description. We want to see how you can bring your unique flair to our customer service team!
Show Off Your Communication Skills:Since this role is all about handling calls, let your communication skills shine through in your written application. Use clear and concise language to demonstrate your ability to convey information effectively.
Be Yourself:We love authenticity! Don’t be afraid to let your personality come through in your application. A positive, customer-focused attitude is what we’re looking for, so show us who you are!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly!
How to prepare for a job interview at South Lanarkshire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Handling Assistant. Familiarise yourself with handling customer enquiries and providing excellent service, as these are key aspects of the job.
✨Show Off Your Communication Skills
Since this role requires excellent communication and listening skills, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and how they relate to customer service.
✨Flexibility is Key
Highlight your ability to work flexibly at short notice. Think of examples from your past where you adapted to changing circumstances or took on extra shifts. This will show that you're reliable and ready to support the team during busy periods.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones about the team environment or training opportunities. This shows your interest in the role and helps you gauge if it's the right fit for you.
