At a Glance
- Tasks: Handle customer calls and provide top-notch service during busy periods.
- Company: Join a supportive team at the Hamilton 24hr Control Centre.
- Benefits: Earn £16.07 per hour with flexible hours and great perks.
- Other info: Full training provided; ideal for first-time job seekers!
- Why this job: Perfect for fitting work around your studies while gaining valuable experience.
- Qualifications: Strong communication skills and a positive attitude are key.
The predicted salary is between 16 - 16 £ per hour.
Location: 24hr Control Centre for Out of Hours Emergencies, Hamilton Business Unit, Pollock Avenue, Hamilton
Hours: Zero Hours / Sessional
Hourly Rate: £16.07 per hour
We are looking for a flexible and reliable Sessional Call Handling Assistant to support our busy customer service team during peak periods. This is a great opportunity for individuals seeking flexible work that fits around other commitments. You will handle inbound and/or outbound calls, providing excellent customer service and ensuring every interaction meets our high standards.
Key Responsibilities
- Handling customer enquiries via telephone for the Out of Hours Emergency Service
- Providing accurate information and resolving issues
- Delivering a high standard of customer service
- Supporting team targets during busy periods
What We’re Looking For
- Excellent communication and listening skills
- A positive, customer-focused attitude
- Ability to work flexibly at short notice
- Good basic IT skills
- Reliability and a strong work ethic
Previous contact centre experience is helpful, but not essential, as full training will be provided.
What We Offer
- Flexible working hours to suit your availability
- Opportunity to gain valuable work experience
- Friendly and supportive team environment
- Ideal role to fit around study or other commitments
Equal Opportunities and Inclusion statement
The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position. As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile.
Legislative Information
This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.
Overseas Criminal Records Check
An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years. Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.
Benefits
- Enrolment in award winning local government pension scheme
- To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
- Up to 33 days annual leave
- Public holiday entitlement (up to 10 days)
- Occupational sick pay
- Family friendly policies – flexible working and leave, maternity/paternity leave enhanced leave.
- Employee Discounts – including discounts at the cinema.
- Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)
F&C 4670 - G2 Call Services Assistant sessional staff(604050) - 4670-461001183 in Hamilton employer: South Lanarkshire
Join our dynamic team at the 24hr Control Centre for Out of Hours Emergencies in Hamilton, where we prioritise flexibility and support for our staff. As a Sessional Call Handling Assistant, you'll enjoy a friendly work environment, gain valuable experience, and benefit from a range of perks including a generous pension scheme, up to 33 days annual leave, and family-friendly policies that truly accommodate your lifestyle. We are committed to equality and inclusion, ensuring that everyone has the opportunity to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land F&C 4670 - G2 Call Services Assistant sessional staff(604050) - 4670-461001183 in Hamilton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Council and its values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common call scenarios with a friend or family member. This will boost your confidence and help you nail those customer service questions during the interview.
✨Tip Number 3
Be flexible and ready to adapt! Since this role requires working at short notice, highlight your availability and willingness to jump in when needed. It shows you're reliable and ready to support the team.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and increases your chances of landing that interview.
We think you need these skills to ace F&C 4670 - G2 Call Services Assistant sessional staff(604050) - 4670-461001183 in Hamilton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. We want to see your excellent communication and customer service skills shine through!
Show Your Flexibility:Since this role is all about flexibility, let us know how you can adapt to different working hours. Mention any previous experiences where you've successfully managed changing schedules.
Keep It Professional Yet Friendly:While we love a casual vibe, remember to keep your tone professional. A friendly approach in your writing can reflect the positive attitude we’re looking for in our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting opportunity.
How to prepare for a job interview at South Lanarkshire
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Call Services Assistant. Familiarise yourself with handling customer enquiries and providing excellent service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of phone interaction, practice your communication skills. Think about how you can convey information clearly and listen actively. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Flexibility is Key
Highlight your ability to work flexibly, especially during peak periods. Be ready to discuss your availability and how you can adapt to the team's needs. This shows that you’re reliable and ready to jump in when needed, which is crucial for this position.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones about the team environment or training opportunities. This not only shows your interest but also helps you gauge if the role is the right fit for you.
