F&C 4603 - G2 Revenue Officer (607463) - 4603-460048013

ACTUAL CLOSING DATE: Applications must be received by 31 May 2026 at 11:55PM. Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process. If you require to submit additional information to support your application, please upload this under supporting documents.

Location: David Dale House, Blantyre

Hours: 35 hours per week, fixed term for up to 9 months

Salary: £29,326 - £31,625 per year

As a Revenue Officer you will be responsible for administration of council tax accounts, processing changes and maintaining liabilities. You will answer telephone calls from customers enquiring about their accounts and you will negotiate payment arrangements with those who have council tax arrears. You will be expected to provide comprehensive advice to council residents and have excellent communication skills, both written and verbal.

Experience in Council Tax Reduction and Council Tax administration would be advantageous, although not essential, as full training will be provided. You should be able to demonstrate the ability to work accurately under complex legislative guidance and have previous experience of working to targets and timescales. You should have excellent customer service skills and be able to demonstrate practical knowledge of IT packages including Microsoft Office Suite.

Please answer the following questions as part of your application submission, your answers should be uploaded under supporting documents:

• Do you have a proven track record in a debt recovery environment? Please study the Job Profile and provide examples of your work, or other activities which demonstrate your ability or aptitude to undertake the duties of the post, please include any other information that you feel is relevant to your application e.g. personal qualities, achievements at work, non-work related or voluntary work experience.
• Give an example of how you maintain a flexible approach to work in relation to changing deadlines and priorities.
• Please describe how you would ascertain and manage client expectations, while still delivering excellent customer service.

If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.

Please Apply online - All correspondence will be via your email address.

Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.

Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.

Legislative Information: This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020. Preferred candidates will be required to complete a Level 1 disclosure check, prior to a formal offer of employment being made. Please refer to http://www.disclosurescotland.co.uk for further information about the disclosure process and best practice.

Overseas Criminal Records Check: An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years. Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.

Equal Opportunities and Inclusion statement: The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position. As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile.

As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme
• To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
• Up to 33 days annual leave
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
• Employee Discounts – including discounts at the cinema.
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support).