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- Tasks: Join our IT team to support and enhance critical telephony infrastructure.
- Company: South Lanarkshire Council, a supportive and inclusive employer.
- Benefits: Enjoy up to 33 days annual leave, flexible working, and employee discounts.
- Why this job: Make a real difference in a fast-paced environment while developing your IT skills.
- Qualifications: HND in IT or equivalent, with experience in network/telephony support.
- Other info: Equal opportunities employer committed to supporting diverse communities.
The predicted salary is between 40804 - 46991 ÂŁ per year.
Internal applicants MUST apply via Opportunity Marketplace. Please ensure you complete your SKILLS and QUALIFICATIONS via the “Me” tab/tile on Fusion or by clicking on the application link in the section of the application form titled “REVIEW SKILLS AND QUALIFICATIONS”.
ACTUAL CLOSING DATE: Applications must be received by 29 January 2025 at 11:55PM.
Location: Council Headquarters, Hamilton
Hours: 35 hours per week
Work Pattern: Monday to Friday
Salary: ÂŁ40,804 - ÂŁ46,991 per year
South Lanarkshire Council is looking for an experienced and enthusiastic IT professional to join Information Technology Services. You will work as part of the IT Technology Services Telephony Team to deliver and support the core IT Telephony infrastructure critical to keeping the Council operational.
You should be educated to HND level or equivalent in Information Technology, hold a full UK driving licence and have technical proficiency in IT Network/Telephony support along with one or more of the following areas and knowledge of the others:
- Cisco Call manager administration – Call routing, SIP, device configuration
- Cisco Contact Centre – application / IVR setup, scripting, reporting
- Broadband technologies
- Call recording
- Small PABX and PSTN services and Non-geographical services
- Mobile telephony services
- Call logging
- Network Management
As an experienced IT professional, you will be expected to:
- Demonstrate technical, analytical and problem solving skills
- Perform in a demanding, fast paced, evolving environment
- Be capable of interpreting and understanding customer IT infrastructure requirements
- Deliver under tight time scales
In addition, you will be expected to demonstrate:
- A strong background in customer support
- Excellent communication skills particularly when liaising with colleagues, customers and suppliers
- Flexibility in your approach to work
- Ability to work under instruction
- Attention to detail at all times
Please answer the following questions as part of your application submission, your answers should be uploaded under supporting documents:
- Please provide evidence of your experience and achievements in the five specific behaviours framework: Efficient, Flexible, Leading, Working with Others and Performing.
- Outline your experience of IT networking including knowledge and Cisco VOIP Telephony, Cisco Call Manager and Cisco Contact Centre, Call Recording, standalone small PABX, PSTN network services, mobile telephony support and Microsoft Teams telephony.
- What are the key personal attributes for working within a small technical team that have to rely on each other, especially in busy periods?
If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.
Please Apply online - All correspondence will be via your email address.
Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.
Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.
This post is excepted in terms of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003.
An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years. Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.
South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community. We are a Disability Confident Scheme Employer and guarantee to interview all disabled applicants who meet the essential criteria of the person specification job description. South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans & Service leavers are guaranteed an interview who meet the essential criteria of the person specification job description.
As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including:
- Enrolment in award winning local government pension scheme
- To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
- Up to 33 days annual leave
- Public holiday entitlement (up to 10 days)
- Occupational sick pay
- Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
- Employee Discounts – including discounts at the cinema.
- Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)
PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. To be considered for this vacancy you must complete the application form. All CV submissions will be disregarded.
F&C 3452 - G3 Network Engineer (604168) - 3452-437274887 employer: South Lanarkshire
Contact Detail:
South Lanarkshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&C 3452 - G3 Network Engineer (604168) - 3452-437274887
✨Tip Number 1
Make sure you know the ins and outs of the job description. Highlight your relevant skills and experiences that match what they're looking for. This will help you stand out when you get to the interview stage.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or other platforms. They can give you insider info about the company culture and what it’s really like to work there.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to IT networking and telephony. Mock interviews with friends or family can help you feel more confident when it’s your turn.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure to upload all required documents to support your application.
We think you need these skills to ace F&C 3452 - G3 Network Engineer (604168) - 3452-437274887
Some tips for your application 🫡
Get Your Skills and Qualifications Sorted: Before you dive into the application, make sure you've updated your skills and qualifications in the 'Me' tab on Fusion. This is super important as it helps us see how you fit the role!
Tailor Your Answers: When answering the questions, be specific about your experience with IT networking and telephony. Use examples that highlight your skills in Cisco Call Manager and other relevant areas to show us what you've got!
Show Off Your Team Spirit: We want to know how you work within a team, especially during busy times. Share examples of how you've collaborated with others and handled pressure – this will really help your application stand out!
Apply Through Our Website: Remember, we only accept applications through our website, so don’t forget to submit your application there. It’s the best way for us to keep track of everything and ensure you’re considered for the role!
How to prepare for a job interview at South Lanarkshire
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco Call Manager, Contact Centre, and other telephony technologies mentioned in the job description. Be ready to discuss your hands-on experience with these systems and how you've used them to solve problems in the past.
✨Showcase Your Customer Support Skills
Since this role involves liaising with colleagues and customers, prepare examples that highlight your excellent communication skills and customer support experience. Think of specific situations where you went above and beyond to help a customer or colleague.
✨Demonstrate Flexibility and Teamwork
The job requires working in a small technical team, so be prepared to discuss how you adapt to changing situations and collaborate effectively with others. Share examples of how you've worked under pressure and supported your team during busy periods.
✨Prepare for Behavioural Questions
Expect questions related to the five specific behaviours: Efficient, Flexible, Leading, Working with Others, and Performing. Prepare concise examples from your past experiences that demonstrate these behaviours, as they are crucial for success in this role.
