At a Glance
- Tasks: Join our 24 Hour Control Centre, handling calls for emergency and community services.
- Company: South Lanarkshire Council is dedicated to serving the community with integrity and support.
- Benefits: Enjoy up to 33 days annual leave, flexible working, and employee discounts.
- Other info: Guaranteed interviews for disabled applicants and veterans meeting minimum requirements.
- Why this job: Make a real impact in your community while developing essential skills in a supportive environment.
- Qualifications: Strong communication skills and IT proficiency are essential; shift work required.
The predicted salary is between 28000 - 34000 € per year.
F&C 2051 - G2 Call Services Assistant (604050) - 2051-410301635 employer: South Lanarkshire
South Lanarkshire Council is an exceptional employer, offering a supportive work environment that prioritises employee well-being and development. With a commitment to equal opportunities, flexible working policies, and a comprehensive benefits package including generous annual leave and a local government pension scheme, employees can thrive both personally and professionally in the vibrant community of Hamilton. Join us to make a meaningful impact while enjoying a fulfilling career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land F&C 2051 - G2 Call Services Assistant (604050) - 2051-410301635
✨Tip Number 1
Familiarise yourself with the specific behaviours framework mentioned in the job description. Prepare examples from your past experiences that demonstrate how you embody the qualities of being Efficient, Flexible, Leading, Working with Others, and Performing.
✨Tip Number 2
Since this role requires effective communication and interpersonal skills, consider practising your communication techniques. You might want to engage in mock call scenarios with friends or family to build your confidence in handling calls.
✨Tip Number 3
Make sure you understand the importance of shift work for this position. Be prepared to discuss your availability and flexibility during the interview, as this will show your commitment to meeting the demands of the role.
✨Tip Number 4
If you have any gaps in your employment history, be ready to explain them clearly. This transparency can help build trust with the recruitment team and demonstrate your honesty and reliability.
We think you need these skills to ace F&C 2051 - G2 Call Services Assistant (604050) - 2051-410301635
Some tips for your application 🫡
Understand the Application Process:Make sure to apply via the Opportunity Marketplace and complete your skills and qualifications in the Me tab on Fusion before starting the application form. This is crucial for internal applicants.
Highlight Relevant Experience:When filling out the application, provide clear evidence of your experience and achievements related to the five specific behaviours: Efficient, Flexible, Leading, Working with Others, and Performing. Use specific examples to demonstrate these behaviours.
Prepare Supporting Documents:If you have additional information that supports your application, ensure you upload it under the supporting documents section. This could include certificates or other relevant documentation.
Follow Up:After submitting your application, keep an eye on your email for any correspondence from the recruitment team. Be prepared to assist with recruitment checks if you are identified as a preferred candidate.
How to prepare for a job interview at South Lanarkshire
✨Understand the Five Specific Behaviours
Make sure you can provide clear examples of how you've demonstrated the five specific behaviours: Efficient, Flexible, Leading, Working with Others, and Performing. Prepare anecdotes that showcase your skills in these areas, as they are crucial for the role.
✨Highlight Your Communication Skills
Since the role involves call handling, effective communication is key. Be ready to discuss your experience in managing calls, resolving issues, and working with diverse teams. Practise articulating your thoughts clearly and confidently.
✨Showcase Your IT Proficiency
The job requires relevant IT skills, so be prepared to discuss your experience with communication and IT systems. Familiarise yourself with any specific software or tools mentioned in the job description and be ready to explain how you've used them effectively.
✨Demonstrate Flexibility and Initiative
As the position requires shift work, it's important to show your willingness to adapt to different schedules. Share examples of times when you've successfully worked independently or taken the initiative in previous roles, highlighting your ability to thrive in a dynamic environment.
