At a Glance
- Tasks: Manage operations for sports, leisure centres, and community halls in a vibrant environment.
- Company: Join South Lanarkshire Leisure and Culture, a leading SCIO in Scotland.
- Benefits: Enjoy up to 33 days annual leave, flexible working, and an award-winning pension scheme.
- Other info: Embrace a dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in leisure management and a passion for customer service are essential.
The predicted salary is between 52392 - 53177 £ per year.
Location: East Kilbride and Hamilton Areas
Hours: 35 hours per week
Salary Band: £52,392 - £53,177 per annum
Duration: Permanent
An exciting and rare career opportunity is available for a Leisure/Culture professional looking to join one of the leading SCIOs in Scotland and work within a diverse and innovative business. The role will focus on the operational management of Sports, Leisure Centres, Ice Rink and Community Halls.
As an Operations Manager you will be responsible for all aspects of operational management and delivery of the services covering a large geographical area. This will include quality assurance, service delivery within facilities and programmes, maintaining health and safety standards and managing operations and risks within the facilities. A creative approach to problem solving is essential along with the ability to work well in a high paced and pressured environment. Financial management will be a key responsibility ensuring operations run both efficiently and effectively.
The successful candidate will have a strong commercial awareness along with a clear understanding of our responsibilities as a SCIO. You will be required to have a good understanding of how your role supports the vision and values of the organisation. The performance management of your team and helping your team realise their true potential will be vital. You will be expected to drive standards where our language is positive, we engage and listen to our teams and customers, promote positive attitude, and recognise our responsibility as leaders to motivate and inspire.
The Individual
- You will have experience of working within a leisure management environment and ambition to be an outstanding leader.
- We are looking for a highly professional candidate who values integrity and is motivated to make a difference and take the business forward through operational excellence.
- You should be passionate about customer service, standards and developing yourself and your team.
- Able to demonstrate an in-depth knowledge of industry standards and practice.
- Display enthusiasm to work closely with colleagues to quality assure all aspects of customer experience.
- Having confidence in dealing with challenging situations and embracing challenge as a positive are key characteristics.
- You should be an excellent communicator with the ability to communicate effectively at all levels including with partners and stakeholders.
- A commitment to creating a culture to support business performance is essential.
- A flexible approach to working which may include the requirement to work evening and weekends.
South Lanarkshire Leisure and Culture SCIO is a Scottish charitable incorporated organisation responsible for the delivery of leisure and cultural activities on behalf of South Lanarkshire Council.
Benefits
- Enrolment in award winning local government pension scheme.
- To increase the value of their pension pot, employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
- Up to 33 days annual leave which will be calculated into hours on commencement of the role.
- Public holiday entitlement (up to 10 days)
- Occupational sick pay
- Family friendly policies - flexible working and leave, maternity/paternity leave, enhanced leave
- Employee Discounts - including discounts at the cinema
- Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)
Foreign Police Check
Candidates should be able to detail any gaps in employment and provide a foreign police check where applicable if you have lived or worked for 3 months or more (consecutively) abroad in the last 10 years.
Equal Opportunities and Armed Forces Community Covenant
South Lanarkshire Leisure and Culture is an Equal Opportunities employer and encourages applications from all members of the community. As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum competency/behaviour requirements for the position. South Lanarkshire Leisure and Culture is committed to providing support to members of the armed forces, veterans and their families which is set out in the British Armed Forces Community Covenant. Veterans are guaranteed an interview who meet the minimum requirements for the position.
Leisure & Culture Operations Manager | East Kilbride/Hamilton employer: South Lanarkshire Leisure and Culture
South Lanarkshire Leisure and Culture SCIO is an exceptional employer, offering a dynamic work environment that prioritises employee well-being and professional growth. With generous benefits such as up to 33 days of annual leave, a local government pension scheme, and family-friendly policies, the organisation fosters a culture of support and inclusivity. Employees are encouraged to develop their skills in a collaborative atmosphere, making it an ideal place for those passionate about leisure and community engagement.
Contact Details:
South Lanarkshire Leisure and Culture Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Leisure & Culture Operations Manager | East Kilbride/Hamilton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the leisure and culture sector. Attend local events, join relevant groups on social media, and don’t be shy to reach out to professionals for a chat. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your passion! When you get the chance to meet potential employers or during interviews, let your enthusiasm for leisure and culture shine through. Share your ideas on how to improve customer experience and operational excellence – it’ll set you apart from the crowd.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've had to deal with challenges in a high-paced environment. Practise your responses so you can demonstrate your problem-solving skills and ability to motivate your team under pressure.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your commitment. Plus, it’s a great way to stay updated on new roles that match your skills and interests. Don’t miss out!
We think you need these skills to ace Leisure & Culture Operations Manager | East Kilbride/Hamilton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for leisure and culture shine through! We want to see how passionate you are about making a difference in the community and how your values align with ours.
Tailor Your Experience:Make sure to highlight your relevant experience in leisure management. We’re looking for someone who understands the ins and outs of operational management, so be specific about your past roles and achievements that relate to this position.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences stand out. Remember, we’re looking for effective communication right from the start!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at South Lanarkshire Leisure and Culture
✨Know Your Stuff
Make sure you have a solid understanding of the leisure and culture sector, especially in relation to operational management. Brush up on industry standards and practices, as well as the specific services offered by the organisation. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team, handled challenging situations, or improved service delivery. Being able to articulate your leadership style and how it aligns with the organisation's vision will set you apart.
✨Emphasise Customer Service
Since this role is all about enhancing customer experience, be ready to discuss your approach to customer service. Share specific instances where you went above and beyond to meet customer needs or improve service standards. This will highlight your passion for creating a positive environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Think of scenarios related to operational challenges, health and safety issues, or financial management. Practising your responses will help you feel more confident and articulate during the interview.
