At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage daily operations.
- Company: Join South Lanarkshire Leisure and Culture, a community-focused organisation.
- Benefits: Enjoy up to 33 days annual leave, flexible working, and employee discounts.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in an Ice Rink environment and strong leadership skills required.
The predicted salary is between 42228 - 43158 £ per year.
Location: East Kilbride Ice Rink, Olympia Shopping Centre, East Kilbride
Hours: 35 hours per week
Shift Pattern: Monday to Friday, 9am - 4:30pm (with a requirement to cover backshift, early mornings and weekend working to suit business needs)
Salary Band: £42,228 - £43,158 per annum
Duration: Permanent
South Lanarkshire Leisure and Culture is seeking an enthusiastic and motivated Operations Officer to join our Operations and Estates team. This is an exciting opportunity to play a key role in managing the day‑to‑day operations of East ensuring high standards of customer service and compliance with health and safety legislation.
What you’ll do:
- Lead and manage staff to deliver excellent customer experiences.
- Oversee health and safety compliance and operational standards.
- Programme activities and events to meet community needs.
- Manage local budgets, control expenditure, and maximise income.
- Act as Duty Manager and contribute to organisational projects (shift and weekend working will be required to support business needs).
What we’re looking for:
- Experience working within an Ice Rink environment.
- Experience in a compliance environment.
- Strong leadership and interpersonal skills with a positive, can‑do attitude.
- Ability to multi‑task in a fast‑paced environment and deliver results.
Why join us?
You’ll be part of a supportive team that values collaboration, innovation, and continuous improvement. We offer opportunities for development and the chance to make a real difference in your community.
Application Questions:
- Describe a time when you successfully managed a team to deliver excellent customer service in a busy environment. What was your approach and what was the outcome?
- How do you ensure compliance with health and safety regulations while maintaining a positive experience for customers? Provide an example from your previous experience.
Please note we do not accept CVs, any submitted will be disregarded. If you require to submit additional information to support your application, please upload this under supporting documents.
South Lanarkshire Leisure and Culture SCIO is a Scottish charitable incorporated organisation responsible for the delivery of leisure and cultural activities on behalf of South Lanarkshire Council. As an employee of South Lanarkshire Leisure and Culture SCIO, you would also receive a wide range of benefits including:
- Enrolment in award winning local government pension scheme.
- To increase the value of their pension pot, employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
- Up to 33 days annual leave which will be calculated into hours on commencement of the role.
- Public holiday entitlement (up to 10 days).
- Occupational sick pay.
- Family friendly policies - flexible working and leave, maternity/paternity leave, enhanced leave.
- Employee Discounts - including discounts at the cinema.
- Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support).
Please apply online – All correspondence will be via your email address.
Foreign Police Check – Candidates should be able to detail any gaps in employment and provide a foreign police check where applicable if you have lived or worked for 3 months or more (consecutively) abroad in the last 10 years.
SLLC 4761 - Operations Officer - 475231 in East Kilbride employer: South Lanarkshire Leisure and Culture
South Lanarkshire Leisure and Culture is an excellent employer, offering a supportive work environment that prioritises collaboration and innovation. As an Operations Officer at the East Kilbride Ice Rink, you will enjoy a range of benefits including generous annual leave, a local government pension scheme, and family-friendly policies, all while making a meaningful impact in your community through engaging activities and events.
Contact Details:
South Lanarkshire Leisure and Culture Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SLLC 4761 - Operations Officer - 475231 in East Kilbride
✨Tip Number 1
Get to know the company! Research South Lanarkshire Leisure and Culture, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your responses to those application questions. Think of specific examples from your past experiences that highlight your leadership skills and ability to manage compliance. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on what it’s like to work there and what the hiring managers are really looking for. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Make sure to include any supporting documents that showcase your experience and skills relevant to the role.
We think you need these skills to ace SLLC 4761 - Operations Officer - 475231 in East Kilbride
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, make sure you understand what we're looking for. Highlight key skills and experiences that match the Operations Officer role, so you can tailor your application to show us you're the perfect fit.
Answer the Application Questions Thoughtfully:Take your time with the application questions. We want to hear about your real-life experiences, especially how you've managed teams and ensured compliance in busy environments. Be specific and share outcomes to showcase your impact!
Keep it Professional but Personal:While we love a friendly tone, remember to keep it professional. Share your personality and enthusiasm for the role, but also ensure your application reflects your understanding of the responsibilities and standards we uphold at South Lanarkshire Leisure and Culture.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way to ensure we receive all your details correctly. Plus, if you have any additional documents to support your application, make sure to upload them as supporting documents.
How to prepare for a job interview at South Lanarkshire Leisure and Culture
✨Know Your Ice Rink Inside Out
Before the interview, make sure you research the East Kilbride Ice Rink and its operations. Familiarise yourself with their services, community events, and any recent news. This will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario Questions
Given the focus on customer service and compliance, think of specific examples from your past experiences where you successfully managed a team or ensured health and safety standards. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Off Your Leadership Skills
As an Operations Officer, strong leadership is key. Be ready to discuss your leadership style and how you've motivated teams in busy environments. Highlight any relevant experiences that demonstrate your ability to multi-task and deliver results under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming projects, or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the organisation is the right fit for you.
