SLLC 4998 - Library Assistant

SLLC 4998 - Library Assistant

Part-Time 14.83 - 14.83 £ / hour (est.) No working from home possible
South Lanarkshire Council

At a Glance

  • Tasks: Be the friendly face of our library, helping visitors and promoting a love for reading.
  • Company: Join South Lanarkshire Leisure and Culture, a community-focused organisation.
  • Benefits: Enjoy competitive pay, flexible hours, and generous leave options.
  • Other info: Great opportunity for personal growth and community engagement.
  • Why this job: Make a real difference in your community while working in a vibrant environment.
  • Qualifications: Customer service experience and a passion for books are essential.

The predicted salary is between 14.83 - 14.83 £ per hour.

Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of the SLLC application process. If you require to submit additional information to support your application, please upload this under supporting documents. Internal applicants must apply via Opportunity Marketplace.

Location: Avondale Community Wing, Overton Road, Strathaven

Hours: 3.5 hours per week

Work Pattern: Alternative Saturdays 9am - 5pm

Hourly Rate: £13.80 - £14.83 per hour

Duration: Fixed Term until 31 March 2027

Join our team and help make a difference in your community. South Lanarkshire Leisure and Culture are looking for a friendly, motivated, and customer‑focused Library Assistant to support the daily running of our library service and deliver an excellent experience for all visitors at Avondale Community Wing, Strathaven. As a Library Assistant, you will be the welcoming face of the library—helping customers access our services, discover new books, use digital resources, and enjoy the library as a safe and inclusive community space. You’ll play an active role in creating a positive atmosphere, supporting events, and promoting a love of reading.

What you’ll do:

  • Provide a warm and helpful first point of contact for all library users
  • Assist customers with borrowing, returning, and reserving library materials
  • Offer guidance on digital resources, computers, printing, and online services
  • Support readers in choosing books and promote new or recommended titles
  • Encourage reading through reader‑development activities, promotions, and events
  • Maintain tidy, attractive shelves and displays throughout the library
  • Handle enquiries in person, online, and by phone in a friendly, professional manner
  • Carry out cash handling for library transactions accurately
  • Contribute to library events, activities, and community programmes

We are looking for someone who can demonstrate a genuine enthusiasm for books, reading, and community engagement.

What You’ll Bring:

  • Experience working with the public in a customer‑focused environment
  • Good computer skills and evidence of digital literacy
  • Clear and confident communication skills
  • An enthusiastic, proactive attitude and a genuine interest in reading
  • Reliability, attention to detail, and accurate handling of cash
  • A positive, adaptable attitude and willingness to learn

Why join us?

You’ll be part of a supportive team that values creativity, community, and lifelong learning. This role is ideal for someone who enjoys working with people, cares about access to information, and wants to contribute to a welcoming community service.

Please note this post will involve manual handling, including shelving and moving stock.

Please Apply online - All correspondence will be via your email address. Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position. Any candidate canvassing elected members or employees, either directly or indirectly, in relation to recruitment, will immediately be disqualified.

Legislative Information:

This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.

Overseas Criminal Records Check:

An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years. Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.

Equal Opportunities and Inclusion statement:

South Lanarkshire Leisure and Culture is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position. As proud holders of the UK Armed Forces Covenant Gold Award, South Lanarkshire Leisure and Culture is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile.

As an employee of South Lanarkshire Leisure and Culture SCIO, you would also receive a wide range of benefits including:

  • Enrolment in award winning local government pension scheme
  • To increase the value of their pension pot, employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
  • Up to 33 days annual leave which will be calculated into hours on commencement of the role.
  • Public holiday entitlement (up to 10 days)
  • Occupational sick pay
  • Family friendly policies - flexible working and leave, maternity/paternity leave, enhanced leave
  • Employee Discounts – including discounts at the cinema
  • Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)

SLLC 4998 - Library Assistant employer: South Lanarkshire Council

South Lanarkshire Leisure and Culture is an exceptional employer that prioritises community engagement and employee well-being. Working as a Library Assistant at the Avondale Community Wing in Strathaven offers a supportive team environment, opportunities for personal growth, and a commitment to inclusivity, making it a rewarding place to contribute to local culture and literacy. With generous benefits such as up to 33 days of annual leave, flexible working policies, and access to an award-winning pension scheme, this role is perfect for those passionate about fostering a love of reading and serving their community.

South Lanarkshire Council

Contact Details:

South Lanarkshire Council Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land SLLC 4998 - Library Assistant

Connect with the Community

Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!

Attend Local Job Fairs

Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like South Lanarkshire Council and show off your personality in person.

Boost Your Visibility

Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.

Apply Directly Through Us!

Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at South Lanarkshire Council and let us see your personality shine through!

We think you need these skills to ace SLLC 4998 - Library Assistant

Communication Skills
Attention to Detail
Teamwork
Adaptability
Problem-Solving Skills
Customer Service
Time Management

Some tips for your application 🫡

Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.

Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.

Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and South Lanarkshire Council.

Get Familiar with Our Brand:Before applying, take some time to learn about South Lanarkshire Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!

How to prepare for a job interview at South Lanarkshire Council

Show Off Your Communication Skills

In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.

Know the Tools of the Trade

Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress South Lanarkshire Council.

Highlight Your Flexibility

Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.

Prepare for Scenario-Based Questions

Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which South Lanarkshire Council will surely appreciate.