At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage daily operations.
- Company: Join South Lanarkshire Leisure and Culture, a community-focused organisation.
- Benefits: Enjoy up to 33 days annual leave, flexible working, and employee discounts.
- Other info: Supportive team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in an ice rink or compliance environment with strong leadership skills.
The predicted salary is between 42228 - 43158 £ per year.
Location: East Kilbride Ice Rink, Olympia Shopping Centre, East Kilbride
Hours: 35 hours per week
Shift Pattern: Monday to Friday, 9am - 4:30pm (with a requirement to cover backshift, early mornings and weekend working to suit business needs)
Salary Band: £42,228 - £43,158 per annum
Duration: Permanent
Job Profile: South Lanarkshire Leisure and Culture is seeking an enthusiastic and motivated Operations Officer to join our Operations and Estates team. This is an exciting opportunity to play a key role in managing the day-to-day operations of East ensuring high standards of customer service and compliance with health and safety legislation.
What you’ll do:
- Lead and manage staff to deliver excellent customer experiences.
- Oversee health and safety compliance and operational standards.
- Programme activities and events to meet community needs.
- Manage local budgets, control expenditure, and maximise income.
- Act as Duty Manager and contribute to organisational projects (shift and weekend working will be required to support business needs).
What we’re looking for:
- Experience working within an Ice Rink environment.
- Experience in a compliance environment.
- Strong leadership and interpersonal skills with a positive, “can-do” attitude.
- Ability to multi-task in a fast-paced environment and deliver results.
Why join us?
You’ll be part of a supportive team that values collaboration, innovation, and continuous improvement. We offer opportunities for development and the chance to make a real difference in your community.
Application Questions
Please answer the questions below in a Word document which can then be attached to your application in the ‘Supported Documents' and URL section.
- Describe a time when you successfully managed a team to deliver excellent customer service in a busy environment. What was your approach and what was the outcome?
- How do you ensure compliance with health and safety regulations while maintaining a positive experience for customers? Provide an example from your previous experience.
Please note we do not accept CVs, any submitted will be disregarded. If you require to submit additional information to support your application, please upload this under supporting documents.
South Lanarkshire Leisure and Culture SCIO is a Scottish charitable incorporated organisation responsible for the delivery of leisure and cultural activities on behalf of South Lanarkshire Council. As an employee of South Lanarkshire Leisure and Culture SCIO, you would also receive a wide range of benefits including:
- Enrolment in award winning local government pension scheme.
- To increase the value of their pension pot, employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
- Up to 33 days annual leave which will be calculated into hours on commencement of the role.
- Public holiday entitlement (up to 10 days).
- Occupational sick pay.
- Family friendly policies - flexible working and leave, maternity/paternity leave, enhanced leave.
- Employee Discounts – including discounts at the cinema.
- Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support).
Please Apply online - All correspondence will be via your email address.
Foreign Police Check - Candidates should be able to detail any gaps in employment and provide a foreign police check where applicable if you have lived or worked for 3 months or more (consecutively) abroad in the last 10 years.
SLLC 4761 - Operations Officer employer: South Lanarkshire Council
Join South Lanarkshire Leisure and Culture SCIO as an Operations Officer at the East Kilbride Ice Rink, where you'll be part of a dynamic team dedicated to delivering exceptional customer experiences. We pride ourselves on a supportive work culture that fosters collaboration and innovation, offering generous benefits such as up to 33 days of annual leave, a local government pension scheme, and family-friendly policies. This role not only provides opportunities for personal and professional growth but also allows you to make a meaningful impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land SLLC 4761 - Operations Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on South Lanarkshire Leisure and Culture. Understanding their values and mission will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and compliance. Think of specific examples from your past experiences that highlight your skills and how you’ve successfully managed teams or ensured health and safety compliance.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. A positive, 'can-do' attitude is exactly what they’re looking for, so don’t be afraid to express your passion for delivering excellent customer service.
✨Tip Number 4
Apply through our website! Make sure you follow the application instructions carefully. Completing your skills and qualifications on the platform will give you a better chance of standing out, so don’t skip this step!
We think you need these skills to ace SLLC 4761 - Operations Officer
Some tips for your application 🫡
Get to Know the Job Description:Before you start writing, take a good look at the job description. Make sure you understand what they're looking for in an Operations Officer. Highlight key responsibilities and skills that match your experience so we can see how you fit right in!
Answer the Application Questions Thoughtfully:When it comes to those application questions, don’t rush! Take your time to craft detailed responses. Use specific examples from your past experiences that showcase your leadership and compliance skills. We want to see how you’ve made a difference before!
Keep It Professional but Personal:While we want you to be professional, don’t forget to let your personality shine through! Show us your enthusiasm for the role and the community. A little bit of your unique voice can make your application stand out from the rest.
Submit Through Our Website:Make sure to apply through our website as instructed! This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to attach your Word document with your answers!
How to prepare for a job interview at South Lanarkshire Council
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Operations Officer. Familiarise yourself with the specific responsibilities mentioned in the job description, like managing staff and ensuring health and safety compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific instances from your past where you've successfully managed a team or ensured compliance with health and safety regulations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will not only demonstrate your experience but also highlight your problem-solving skills.
✨Show Your Leadership Skills
As an Operations Officer, strong leadership is key. Be ready to discuss your leadership style and how you've motivated teams in busy environments. Share examples that showcase your 'can-do' attitude and ability to multi-task, as these are crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, community engagement initiatives, or future projects. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
