SLLC 4643 - Operations Manager

Location: John Wrights Sports Centre, Calderwood Road, East Kilbride

Hours: 35 hours per week

Salary Band: £52,392 - £53,177 per annum

Duration: Permanent

Job Profile: An exciting and rare career opportunity is available for a Leisure/Culture professional looking to join one of the leading SCIO’s in Scotland and work within a diverse and innovative business. The role will focus on the operational management of Sports, Leisure Centres, Ice Rink and Community Halls. As an Operations Manager you will be responsible for all aspects of operational management and delivery of the services covering a large geographical area. This will include quality assurance, service delivery within facilities and programmes, maintaining health and safety standards and managing operations and risks within the facilities.

A creative approach to problem solving is essential along with the ability to work well in a high paced and pressured environment. Financial management will be a key responsibility ensuring operations run both efficiently and effectively. The successful candidate will have a strong commercial awareness along with a clear understanding of our responsibilities as a SCIO. You will be required to have a good understanding of how your role supports the vision and values of the organisation.

The performance management of your team’s and helping your team realise their true potential will be vital. You will be expected to drive standards where our language is positive, we engage and listen to our teams and customers, promote positive attitude, and recognise our responsibility as leaders to motivate and inspire.

The Individual

• You will have experience of working within a leisure management environment and ambition to be an outstanding leader.
• We are looking for a highly professional candidate who values integrity and is motivated to make a difference and take the business forward through operational excellence.
• You should be passionate about customer service, standards and developing yourself and your team.
• Able to demonstrate an in-depth knowledge of industry standards and practice.
• Display enthusiasm to work closely with colleagues to quality assure all aspects of customer experience.
• Having confidence in dealing with challenging situations and embracing challenge as a positive are key characteristics.
• You should be an excellent communicator with the ability to communicate effectively at all levels including with partners and stakeholders.
• A commitment to creating a culture to support business performance is essential.
• A flexible approach to working which may include the requirement to work evening and weekends.

Application Question

Please answer the questions below in a Word document which can then be attached to your application in the ‘Supported Documents' and URL section. Submission should be no longer than 2 sides of A4 Paper.

Please provide an example of a project, major event or initiative you were responsible for delivering, while working in partnership with internal partners across South Lanarkshire Leisure and Culture. What were your challenges and your successes? What methods and support did you implement to ensure an equal partnership of responsibility, while ensuring successful delivery? What did you learn from this and would do differently the next time?

Please note we do not accept CVs, any submitted will be disregarded. If you require to submit additional information to support your application, please upload this under supporting documents.

South Lanarkshire Leisure and Culture SCIO is a Scottish charitable incorporated organisation responsible for the delivery of leisure and cultural activities on behalf of South Lanarkshire Council. As an employee of South Lanarkshire Leisure and Culture SCIO, you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme.
• To increase the value of their pension pot, employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
• Up to 33 days annual leave which will be calculated into hours on commencement of the role.
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working and leave, maternity/paternity leave, enhanced leave
• Employee Discounts – including discounts at the cinema
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)

Please Apply online - All correspondence will be via your email address.

Foreign Police Check - Candidates should be able to detail any gaps in employment and provide a foreign police check where applicable if you have lived or worked for 3 months or more (consecutively) abroad in the last 10 years.