At a Glance
- Tasks: Assist customers, handle cash, and manage bookings at Larkhall Leisure Centre.
- Company: Join the vibrant team at South Lanarkshire Leisure and Culture.
- Benefits: Enjoy competitive pay, flexible hours, and generous leave options.
- Other info: Diverse workplace with opportunities for personal and professional growth.
- Why this job: Be part of a community-focused environment while gaining valuable experience.
- Qualifications: Customer service skills and a willingness to learn are essential.
The predicted salary is between 14.27 - 14.27 £ per hour.
Location: Larkhall Leisure Centre, Broomhill Road, Larkhall
Number of Posts: 2
Hours: 20 hours per week (average hours)
Work Pattern:
- Post 1 - Week 1: Tuesday, Wednesday 5pm - 9pm, Saturday, Sunday 8.15am - 5pm
- Week 2: Monday, Thursday 5pm - 9pm, Friday 2pm - 8.30pm
- Post 2 - Week 1: Monday, Thursday 5pm - 9pm, Friday 2pm - 8.30pm
- Week 2: Tuesday, Wednesday 5pm - 9pm, Saturday, Sunday 8.15am - 5pm
Hourly Rate: £13.80 - £14.27 per hour
Duration: Fixed Term until 31 March 2027
South Lanarkshire Leisure and Culture are looking for enthusiastic and motivated Receptionists to join the team at Larkhall Leisure Centre. The successful candidates will deal with customer enquiries, cash handling, issuing of receipts and preparing money for banking as well as operating our electronic booking system. Previous experience of working in a customer orientated environment is desirable and/or experience of operating a computerised till system although full training will be provided. You must have excellent communication and customer care skills.
RESPONSIBILITIES
- To deal with all aspects of cash handling and reconciliation, issuing of receipts and preparation of monies for banking in accordance with procedures and standards.
- To deal with customer enquiries providing assistance and information in line with South Lanarkshire Leisure and Culture's customer care standards.
- To carry out clerical duties to assist in the smooth running of the reception and other areas of the facility.
- To promote all centre activities to customers.
- To receive and distribute mail and goods.
- Any other duties as required.
Equal Opportunities and Inclusion statement: South Lanarkshire Leisure and Culture is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position. As proud holders of the UK Armed Forces Covenant Gold Award, South Lanarkshire Leisure and Culture is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families.
As an employee of South Lanarkshire Leisure and Culture SCIO, you would also receive a wide range of benefits including:
- Enrolment in award winning local government pension scheme
- To increase the value of their pension pot, employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
- Up to 33 days annual leave which will be calculated into hours on commencement of the role.
- Public holiday entitlement (up to 10 days)
- Occupational sick pay
- Family friendly policies - flexible working and leave, maternity/paternity leave, enhanced leave
- Employee Discounts – including discounts at the cinema
- Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)
StudySmarter Expert Advice🤫
We think this is how you could land SLLC 3856 - Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like South Lanarkshire Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at South Lanarkshire Council and let us see your personality shine through!
We think you need these skills to ace SLLC 3856 - Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and South Lanarkshire Council.
Get Familiar with Our Brand:Before applying, take some time to learn about South Lanarkshire Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at South Lanarkshire Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress South Lanarkshire Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which South Lanarkshire Council will surely appreciate.
