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- Tasks: Assist customers, handle cash, and promote centre activities at Carluke Leisure Centre.
- Company: Join South Lanarkshire Leisure and Culture, a community-focused organisation.
- Benefits: Enjoy up to 33 days annual leave, flexible working, and employee discounts.
- Why this job: Be part of a vibrant team and make a difference in your community.
- Qualifications: Customer service experience is a plus; training provided for systems.
- Other info: Equal opportunities employer with great career development prospects.
INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE AND COMPLETE THEIR SKILLS AND QUALIFICATIONS EITHER VIA THE ME TAB ON FUSION PRIOR TO STARTING THE APPLICATION FORM OR BY CLICKING ON THE LINK AS PART OF THE APPLICATION PROCESS IN THE SECTION OF THE FORM TITLED “REVIEW SKILLS AND QUALIFICATIONS”.
Location: Carluke Leisure Centre, Carnwath Road, Carluke
Number of Posts: 1
Hours: 10.75 hours
Week 1: Wednesday 4pm – 9.30pm
Week 2: Monday and Wednesday 4pm – 9.30pm, Friday 2pm – 7pm
Salary Band: £13.33 – £13.79 per hour
Duration: Fixed Term until 30 September 2026
Please note: This is a re-advertisement. Previous applicants need not apply.
Job Overview
South Lanarkshire Leisure and Culture are looking for an enthusiastic and motivated Receptionist to join our team at Carluke Leisure Centre.
The successful candidate will deal with customer enquiries, cash handling, issuing of receipts and preparing money for banking as well as operating our electronic booking system.
Previous experience of working in a customer orientated environment is desirable and/or experience of operating a computerised till system although full training will be provided.
You must have excellent communication and customer care skills.
Responsibilities
- To deal with all aspects of cash handling and reconciliation, issuing of receipts and preparation of monies for banking in accordance with procedures and standards.
- To deal with customer enquiries providing assistance and information in line with South Lanarkshire Leisure and Culture\’s customer care standards.
- To carry out clerical duties to assist in the smooth running of the reception and other areas of the facility.
- To promote all centre activities to customers.
- To receive and distribute mail and goods.
- Any other duties as required.
Please note we do not accept CVs, any submitted will be disregarded. If you require to submit additional information to support your application, please upload this under supporting documents.
Benefits
- Enrolment in award winning local government pension scheme
- To increase the value of their pension pot, employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
- Up to 33 days annual leave which will be calculated into hours on commencement of the role.
- Public holiday entitlement (up to 10 days)
- Occupational sick pay
- Family friendly policies – flexible working and leave, maternity/paternity leave, enhanced leave
- Employee Discounts – including discounts at the cinema
- Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)
Application Process
Please Apply online – All correspondence will be via your email address.
Foreign Police Check
Candidates should be able to detail any gaps in employment and provide a foreign police check where applicable if you have lived or worked for 3 months or more (consecutively) abroad in the last 10 years.
Equal Opportunities and Armed Forces Community Covenant
South Lanarkshire Leisure and Culture is an Equal Opportunities employer and encourages applications from all members of the community. As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum competency/behaviour requirements for the position.
South Lanarkshire Leisure and Culture is committed to providing support to members of the armed forces, veterans and their families which is set out in the British Armed Forces Community Covenant. Veterans are guaranteed an interview who meet the minimum requirements for the position.
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SLLC 2558 - Receptionist employer: South Lanarkshire Council
Contact Detail:
South Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SLLC 2558 - Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on South Lanarkshire Leisure and Culture. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer care skills.
✨Tip Number 3
Show your enthusiasm! When you’re at the interview, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace SLLC 2558 - Receptionist
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to help our customers at Carluke Leisure Centre.
Tailor Your Experience: Make sure to highlight any previous experience in customer-oriented roles. We love seeing how your skills can fit into our team, so don’t be shy about sharing relevant examples from your past jobs!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the important bits about why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to submit your application via the Opportunity Marketplace! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at South Lanarkshire Council
✨Know Your Customer Care Standards
Familiarise yourself with South Lanarkshire Leisure and Culture's customer care standards. Think about how you can demonstrate your understanding of these standards during the interview, perhaps by sharing examples from your previous experience in customer service.
✨Show Off Your Cash Handling Skills
Since cash handling is a key part of the role, be prepared to discuss any relevant experience you have. If you’ve worked with electronic booking systems or till systems before, make sure to highlight that experience and how it can benefit the team.
✨Promote the Centre Activities
Research the activities and services offered at Carluke Leisure Centre. Be ready to talk about how you would promote these to customers, showing your enthusiasm for the role and the centre itself.
✨Prepare for Common Interview Questions
Think about common interview questions related to teamwork, communication, and problem-solving. Prepare specific examples that showcase your skills and experiences, especially those that align with the responsibilities of a receptionist.
