At a Glance
- Tasks: Assist with clerical duties and provide support to Housing Officers in a busy office.
- Company: Join South Lanarkshire Council, committed to equality and community impact.
- Benefits: Enjoy up to 33 days annual leave, flexible working, and a fantastic pension scheme.
- Other info: Great opportunities for career progression in a diverse housing environment.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong customer care skills and proficiency in Microsoft Word and Excel required.
The predicted salary is between 25183 - 28358 £ per year.
ACTUAL CLOSING DATE: Applications must be received by 8 July 2026 at 11:55PM. Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process. If you require to submit additional information to support your application, please upload this under supporting documents.
INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE.
Location: Brandon Gate, Hamilton
Hours: 35 hours per week, Permanent
Work Pattern: Monday - Thursday 8.45am - 4.45pm, Friday 8.45am - 4.15pm
Salary: £25,183 - £28,358 per year
An exciting opportunity has arisen for someone who has excellent customer care and communication skills. The role of Housing Assistant undertakes a wide range of clerical duties including word processing, filing and photocopying and has the added advantage of working within a busy locality housing office, supporting Housing Officers and providing advice to tenants and customers, making a direct impact to the local community and our service users.
You will be required to demonstrate the ability to organise and prioritise your workload, respond to changing priorities and contribute effectively to team goals and projects, as well as demonstrating the necessary skills to use all relevant IT systems and software applications, in particular having a good working knowledge of Microsoft Word and Excel.
Due to the post being in a front line service, the successful candidate should demonstrate a commitment to the principles of customer care along with effective communication and interpersonal skills. Due to the nature of the post, it requires a high level of confidentiality.
The post of Housing Assistant brings upon opportunities for someone to gain skills and experience in a front line and diverse housing environment and also gives opportunities to progress your career within Housing Services. The role has a variety of responsibilities which bring job satisfaction.
Please answer the following questions as part of your application submission, your answers should be uploaded under supporting documents. Please provide evidence of your experience and achievements in the five specific behaviours framework: 'Efficient, Flexible, Leading, Working with Others and Performing'. If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.
Please Apply online - All correspondence will be via your email address.
Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.
Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.
Legislative Information: This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020. Preferred candidates will be required to complete a Level 1 disclosure check, prior to a formal offer of employment being made. Please refer to http://www.disclosurescotland.co.uk for further information about the disclosure process and best practice.
Overseas Criminal Records Check: An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years. Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.
Equal Opportunities and Inclusion statement: The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots.
As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position. As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile.
As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including:
- Enrolment in award winning local government pension scheme
- To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
- Up to 33 days annual leave
- Public holiday entitlement (up to 10 days)
- Occupational sick pay
- Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave
- Employee Discounts – including discounts at the cinema.
- Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)
H&T 4990 - G1 Housing Assistant (604417) employer: South Lanarkshire Council
South Lanarkshire Council is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Housing Assistant at our Brandon Gate location, you will enjoy a competitive salary, generous annual leave, and access to a range of benefits including flexible working options and an award-winning pension scheme. Join us in making a meaningful impact in the community while developing your skills in a diverse and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land H&T 4990 - G1 Housing Assistant (604417)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at South Lanarkshire Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like South Lanarkshire Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace H&T 4990 - G1 Housing Assistant (604417)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to South Lanarkshire Council:Your cover letter is your chance to shine! Tell us why you want to work at South Lanarkshire Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at South Lanarkshire Council!
How to prepare for a job interview at South Lanarkshire Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
