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For Companies At a Glance
- Tasks: Deliver essential housing services and support to our community.
- Company: Join the South Lanarkshire Council, a leader in local government.
- Benefits: Enjoy up to 33 days annual leave, flexible working, and employee discounts.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing services and strong communication skills required.
- Other info: Be part of a supportive team with excellent professional development opportunities.
The predicted salary is between 28340 - 33231 ÂŁ per year.
Overview
Hours: 35 hours per week
Salary: £28,340 – £33,231
Vacancy: Permanent
View the Housing Officer job profile
An exciting opportunity has arisen for an experienced individual to join the Hamilton Housing Team within Housing Services.
Responsibilities
As a Housing Officer you will be responsible for delivering a wide range of housing services to our customers. You should have experience of working within a housing related environment and have an understanding of current issues and legislation in relation to homelessness, allocations, estate management, rent recovery and dealing with anti-social behaviour. Excellent IT skills are required as well as the ability to organise and prioritise workload in an effective way and to respond and adapt to changing priorities required in delivering a quality service. You should possess excellent communication skills and have the ability to liaise effectively with a variety of agencies.
Application process and requirements
Please ensure that you cover the following areas when completing the application:
- Please provide evidence of your experience and achievements in the five specific behaviours framework: “Efficient, Flexible, Leading, Working with Others and Performing”.
Please explain your experience of working in a reactive role managing your own caseload.
Please explain what experience you have of dealing with vulnerable people.
South Lanarkshire Council are committed to delivering excellent customer service. Please describe how you would ascertain and manage client expectations, while still delivering excellent customer service.
Please note we do not accept CVs; any submitted will be disregarded. If you require to submit additional information to support your application, please upload this under supporting documents.
Please apply online – All correspondence will be via your email address.
Legal and disclosures
Legislative Information
This post is exempted in terms of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003.
Preferred candidates will be required to complete a Level 1 Disclosure check, prior to a formal offer of employment being made by South Lanarkshire Council.
Please refer to http://www.disclosurescotland.co.uk for further information about the disclosure process.
Foreign Police Check
Candidates should be able to detail any gaps in employment and provide a foreign police check where applicable for any periods living or working abroad.
Equal Opportunities and Armed Forces Community Covenant
South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community. As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum competency/behaviour requirements for the position. South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview who meet the minimum requirements for the position.
Benefits
As an employee of South Lanarkshire Council you would also receive a wide range of benefits including:
- Enrolment in award winning local government pension scheme
Up to 33 days annual leave
Public holiday entitlement (up to 10 days)
Occupational sick pay
Family friendly policies – flexible working and leave, maternity/paternity leave enhanced leave.
Employee Discounts – including discounts at the cinema.
Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)
Commitments and professional standards
South Lanarkshire Council signs Housing Professionalism Commitment
South Lanarkshire Council has signed up to the Chartered Institute of Housing Scotland’s Housing Professional Commitment. This commitment underlines the importance placed on developing our housing and homelessness teams to ensure they have the skills and knowledge they need to effectively carry out their roles and develop professionally.
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H&T 2526- G2 Housing Officer 604421 - 2526-420400680 employer: South Lanarkshire Council
Contact Detail:
South Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H&T 2526- G2 Housing Officer 604421 - 2526-420400680
✨Tip Number 1
Get to know the company! Research South Lanarkshire Council and their housing services. Understanding their values and current projects can help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housing issues, customer service, and managing caseloads. Role-playing with a friend can help you feel more confident and articulate your experiences clearly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and the team culture, plus it might give you a leg up when it comes to recommendations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure to highlight your experience in the specific behaviours they’re looking for – it’ll set you apart from the crowd!
We think you need these skills to ace H&T 2526- G2 Housing Officer 604421 - 2526-420400680
Some tips for your application 🫡
Show Off Your Experience: When you're filling out your application, make sure to highlight your experience in housing services. We want to see how you've tackled issues like homelessness and anti-social behaviour, so don’t hold back on those examples!
Be Specific About Your Skills: Remember to mention your IT skills and how you manage your workload. We’re looking for someone who can juggle tasks effectively, so give us the lowdown on how you prioritise and adapt to changing situations.
Connect with Clients: We care about customer service, so share how you manage client expectations. Tell us about your approach to dealing with vulnerable people and how you ensure they feel supported while receiving excellent service.
Apply Online!: Don’t forget, we only accept applications through our website. Make sure you follow the instructions carefully and upload any supporting documents as needed. We can’t wait to hear from you!
How to prepare for a job interview at South Lanarkshire Council
✨Know Your Housing Legislation
Make sure you brush up on current housing legislation, especially around homelessness and anti-social behaviour. Being able to discuss these topics confidently will show that you're not just familiar with the role but also genuinely interested in making a difference.
✨Showcase Your Communication Skills
As a Housing Officer, you'll need to liaise with various agencies and clients. Prepare examples of how you've effectively communicated in past roles, especially when dealing with vulnerable individuals. This will highlight your ability to manage client expectations and deliver excellent customer service.
✨Demonstrate Flexibility and Organisation
The job requires you to adapt to changing priorities while managing your own caseload. Think of specific instances where you've successfully juggled multiple tasks or adapted to unexpected changes. This will illustrate your efficiency and flexibility in a reactive role.
✨Prepare for Behavioural Questions
Since the application asks for evidence of specific behaviours like 'Efficient' and 'Working with Others', prepare STAR (Situation, Task, Action, Result) responses for each. This structured approach will help you clearly convey your achievements and how they align with the council's values.
