At a Glance
- Tasks: Assist Housing Officers with clerical tasks and provide advice to tenants.
- Company: Join South Lanarkshire Council, a dynamic local authority making a real community impact.
- Benefits: Enjoy flexible working, up to 33 days leave, and employee discounts.
- Other info: Commitment to equality and inclusion; guaranteed interview for disabled applicants.
- Why this job: Make a difference in your community while gaining valuable skills in housing services.
- Qualifications: Customer-facing experience and proficiency in Microsoft Office required.
The predicted salary is between 15110 - 17015 £ per year.
An exciting opportunity has arisen for someone who has excellent customer care and communication skills. The role of Housing Assistant undertakes a wide range of clerical duties including word processing, filing and photocopying. It also involves working within a busy locality housing office, supporting Housing Officers and providing advice to tenants and customers, making a direct impact on the local community and our service users.
You will be required to demonstrate the ability to organise and prioritise your workload, respond to changing priorities, and contribute effectively to team goals and projects. You should have a good working knowledge of Microsoft Word and Excel and be able to use all relevant IT systems and software applications. Due to the post being in a front‑line service, the successful candidate should demonstrate a commitment to the principles of customer care, effective communication, and interpersonal skills. The role requires a high level of confidentiality.
The Housing Assistant role offers opportunities to gain skills and experience in a front‑line and diverse housing environment, and to progress your career within Housing Services.
Responsibilities- Assist Housing Officers with clerical tasks such as word processing, filing, and photocopying.
- Provide advice to tenants and customers, supporting the delivery of services.
- Maintain accurate records and use relevant IT systems.
- Adhere to confidentiality and professional standards.
- Proven experience in a customer‑facing role with excellent communication skills.
- Strong organisational and prioritising abilities.
- Proficiency in Microsoft Word, Excel and other office software.
- Demonstrated commitment to customer care principles and confidentiality.
- Enrolment in award‑winning local government pension scheme.
- Salary sacrifice shared‑cost AVC scheme to increase pension pot.
- Up to 33 days annual leave.
- Up to 10 days public holiday entitlement.
- Flexible working and leave, maternity/paternity leave, enhanced leave.
- Employee discounts, including cinema discounts.
- Cycle to Work Scheme, physiotherapy, employee assistance programme.
The Council is committed to fostering equality, diversity and inclusion in its workforce. We welcome applications from all sectors of the community, including under‑represented groups. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria. We also support the armed forces community and guarantee an interview for service leavers, their families, veterans, and reservists who meet the essential criteria.
G1 Housing Assistant in Hamilton employer: South Lanarkshire Council
South Lanarkshire Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working options, generous leave entitlements, and a commitment to equality and inclusion, employees can thrive in a dynamic environment while making a meaningful impact on the local community. The role of Housing Assistant provides valuable experience in a front-line service, with opportunities for career progression within Housing Services.
StudySmarter Expert Advice🤫
We think this is how you could land G1 Housing Assistant in Hamilton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like South Lanarkshire Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at South Lanarkshire Council and let us see your personality shine through!
We think you need these skills to ace G1 Housing Assistant in Hamilton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and South Lanarkshire Council.
Get Familiar with Our Brand:Before applying, take some time to learn about South Lanarkshire Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at South Lanarkshire Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress South Lanarkshire Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which South Lanarkshire Council will surely appreciate.
