At a Glance
- Tasks: Provide front desk support and manage IT equipment for a dynamic team.
- Company: Join South Lanarkshire Council, committed to equality and inclusion.
- Benefits: Enjoy up to 33 days annual leave, flexible working, and employee discounts.
- Other info: Guaranteed interview for disabled applicants and those from under-represented groups.
- Why this job: Make a difference in IT support while developing your skills in a supportive environment.
- Qualifications: Strong organisational skills and good IT literacy required.
The predicted salary is between 25183 - 27063 £ per year.
ACTUAL CLOSING DATE: Applications must be received by 16 August 2026 at 11:55PM. Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process. If you require to submit additional information to support your application, please upload this under supporting documents.
INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE.
Location: Ground Floor, Council Headquarters, Hamilton, ML3 0AA
Hours: 35 hours per week, Permanent
Work Pattern: Monday - Thursday 8.45am - 4.45pm and Friday 8.45am - 4.15pm
Salary: £25,183 - £27,063 per year
Finance and Corporate Resources require a highly motivated individual to join their Support Services Team within IT. The post holder will be responsible for delivering all front desk clerical support on behalf of IT Services. The role will involve a range of routine clerical and basic financial duties, including:
- Welcoming visitors
- Managing IT equipment
- Maintaining and updating mobile asset inventories
- Coordinating the disposal of equipment
The successful candidate must be able to effectively prioritise workloads, work to deadlines, and demonstrate strong organisational skills. You will also be expected to provide a high standard of customer service and to develop and maintain effective working relationships with colleagues and external suppliers.
The role requires a good level of IT literacy, with experience in using Microsoft Office applications and Case Management Systems. The post holder must also have the ability to travel to various locations within South Lanarkshire.
Please answer the following question as part of your application submission, your answers should be uploaded under supporting documents: Please provide evidence of your experience and achievements in the five specific behaviours framework: 'Efficient, Flexible, Leading, Working with Others and Performing’.
If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.
Please Apply online - All correspondence will be via your email address.
Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.
Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.
This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.
An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of 12 months in the past 10 years. Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.
The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots.
As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position. As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile.
As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including:
- Enrolment in award winning local government pension scheme
- To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
- Up to 33 days annual leave
- Public holiday entitlement (up to 10 days)
- Occupational sick pay
- Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
- Employee Discounts – including discounts at the cinema.
- Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)
F&C 5207 - G1 IT Support Services Assistant (607529) employer: South Lanarkshire Council
South Lanarkshire Council is an excellent employer, offering a supportive work culture that prioritises equality and inclusivity. With flexible working hours and a commitment to employee well-being, including a local government pension scheme and family-friendly policies, this role provides meaningful opportunities for personal and professional growth in the community-focused environment of Rutherglen and Cambuslang.
StudySmarter Expert Advice🤫
We think this is how you could land F&C 5207 - G1 IT Support Services Assistant (607529)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what South Lanarkshire Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges South Lanarkshire Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at South Lanarkshire Council!
✨Direct Apply to South Lanarkshire Council
Let's not forget to apply directly through the South Lanarkshire Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace F&C 5207 - G1 IT Support Services Assistant (607529)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at South Lanarkshire Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at South Lanarkshire Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at South Lanarkshire Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
