At a Glance
- Tasks: Join our 24-hour control centre, handling calls for emergency and community services.
- Company: South Lanarkshire Council, committed to equality and inclusion.
- Benefits: Competitive hourly rate, up to 33 days annual leave, and employee discounts.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and ability to work shifts required.
The predicted salary is between 35500 - 36000 £ per year.
ACTUAL CLOSING DATE: Applications must be received by 26 June 2026 at 11:55PM. Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process. If you require to submit additional information to support your application, please upload this under supporting documents.
INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE.
Location: Hamilton
Business Unit Hours: 39.38 hours per week
Work Pattern: 4 on 4 off shift pattern including nights 7am - 7pm and 7pm - 7am.
Hourly Rate: £17.12 - £17.33 per hour
Finance & Corporate Resources require Call Services Assistants to join their 24 Hour Control Centre in Hamilton. You will contribute to the operation of the Council’s Emergency Response and Community Alarm Services, providing a call handling service utilising current communication and IT systems. Effective communication and interpersonal skills are essential along with the ability to display relevant IT skills. You will have the ability to work on your own initiative as well as being a team player. The ability to work shifts is essential.
Please answer the following questions as part of your application submission, your answers should be uploaded under supporting documents:
- Please provide evidence of your experience and achievements in the five specific behaviours framework: 'Efficient, Flexible, Leading, Working with Others and Performing'?
If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.
Please Apply online - All correspondence will be via your email address.
Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.
Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.
Legislative Information: This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.
Overseas Criminal Records Check: An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years. Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.
Equal Opportunities and Inclusion statement: The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots.
As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position. As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile.
As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including:
- Enrolment in award winning local government pension scheme
- To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
- Up to 33 days annual leave
- Public holiday entitlement (up to 10 days)
- Occupational sick pay
- Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
- Employee Discounts – including discounts at the cinema.
- Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)
F&C 4810 - G2 Call Services Assistant (604050) employer: South Lanarkshire Council
South Lanarkshire Council is an exceptional employer, offering a supportive work culture that prioritises equality, diversity, and inclusion. As a Call Services Assistant in Hamilton, you will benefit from a competitive hourly rate, generous annual leave, and access to a range of employee discounts and wellness programmes, all while contributing to vital community services. With a commitment to employee growth and development, including guaranteed interviews for disabled applicants and those from the armed forces community, South Lanarkshire Council is dedicated to fostering a rewarding and meaningful work environment.
StudySmarter Expert Advice🤫
We think this is how you could land F&C 4810 - G2 Call Services Assistant (604050)
✨Tip Number 1
Get to know the job description inside out! Make sure you understand what they’re looking for in a Call Services Assistant. This way, you can tailor your responses during interviews to highlight how your skills match their needs.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your communication and interpersonal skills, as these are key for this role.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about the team dynamics or the shift patterns shows you’re genuinely interested in the role and helps you figure out if it’s the right fit for you.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on your email for any updates or requests for additional info – being prompt can really set you apart!
We think you need these skills to ace F&C 4810 - G2 Call Services Assistant (604050)
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read the full advert text. It’s crucial to understand what the role entails and the specific requirements they’re looking for.
No CVs, Please!:Remember, we don’t want to see any CVs! Instead, focus on answering the application questions thoroughly and upload any supporting documents as needed. Stick to the guidelines!
Showcase Your Skills:When answering the questions, highlight your experience and achievements related to the five specific behaviours: Efficient, Flexible, Leading, Working with Others, and Performing. This is your chance to shine!
Apply Through Our Website:Make sure to apply online through our website. It’s the easiest way for us to keep track of your application, and all correspondence will be sent to your email, so keep an eye on it!
How to prepare for a job interview at South Lanarkshire Council
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Call Services Assistant. Familiarise yourself with the responsibilities, especially around emergency response and community alarm services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since effective communication is key for this role, prepare examples of how you've successfully communicated in previous jobs or situations. Think about times when you had to handle difficult calls or work as part of a team, and be ready to share those experiences during the interview.
✨Demonstrate Flexibility and Initiative
The job requires working shifts, so be prepared to discuss your availability and willingness to adapt. Share instances where you've shown flexibility in your work or taken the initiative to solve problems. This will highlight your suitability for the role and your ability to thrive in a dynamic environment.
✨Prepare for Behavioural Questions
You'll need to provide evidence of your experience related to the five specific behaviours: Efficient, Flexible, Leading, Working with Others, and Performing. Think of concrete examples for each behaviour and practice articulating them clearly. This will help you stand out as a well-rounded candidate who fits the council's values.
