At a Glance
- Tasks: Handle customer calls and provide top-notch service during busy periods.
- Company: Join South Lanarkshire Council, a supportive and inclusive workplace.
- Benefits: Flexible hours, competitive pay, and valuable work experience.
- Other info: Full training provided; ideal for those looking to gain experience.
- Why this job: Perfect for students seeking flexible work around studies and commitments.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 40000 € per year.
ACTUAL CLOSING DATE: Applications must be received by 7 June 2026 at 11:55PM. Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process. If you require to submit additional information to support your application, please upload this under supporting documents. INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE.
Location: 24hr Control Centre for Out of Hours Emergencies, Hamilton Business Unit, Pollock Avenue, Hamilton
Hours: Zero Hours / Sessional
Hourly Rate: £16.07 per hour
We are looking for flexible and reliable Sessional Call Handling Assistants to support our busy customer service team during peak periods. This is a great opportunity for individuals seeking flexible work that fits around other commitments. You will handle inbound and/or outbound calls, providing excellent customer service and ensuring every interaction meets our high standards.
This role is ideal for:
- College and University students looking for work during term breaks, holidays, or flexible hours around studies
- Individuals seeking flexible casual work
- People who enjoy working in a fast-paced, customer-focused environment
We particularly welcome applications from students who can provide additional cover during peak seasons, holidays, and high-demand periods.
Key Responsibilities
- Handling customer enquiries via telephone for the Out of Hours Emergency Service
- Providing accurate information and resolving issues
- Delivering a high standard of customer service
- Supporting team targets during busy periods
What We’re Looking For
- Excellent communication and listening skills
- A positive, customer-focused attitude
- Ability to work flexibly at short notice
- Good basic IT skills
- Reliability and a strong work ethic
- Previous contact centre experience is helpful, but not essential, as full training will be provided.
What We Offer
- Flexible working hours to suit your availability
- Opportunity to gain valuable work experience
- Friendly and supportive team environment
- Ideal role to fit around study or other commitments
If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents. Please Apply online - All correspondence will be via your email address.
Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.
Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.
Legislative Information
This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.
Overseas Criminal Records Check
An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years. Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.
Equal Opportunities and Inclusion statement
The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots.
As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position. As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile.
As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including:
- Enrolment in award winning local government pension scheme
- To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
- Up to 33 days annual leave
- Public holiday entitlement (up to 10 days)
- Occupational sick pay
- Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
- Employee Discounts – including discounts at the cinema.
- Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)
F&C 4670 - G2 Call Services Assistant sessional staff(604050) employer: South Lanarkshire Council
South Lanarkshire Council is an excellent employer, offering flexible working hours that cater to your availability, making it an ideal opportunity for students and individuals seeking casual work. With a friendly and supportive team environment, employees benefit from comprehensive training, generous annual leave, and a range of employee discounts, all while contributing to a vital service in the community. The Council's commitment to equality, diversity, and inclusion ensures a welcoming workplace for all, providing meaningful employment opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land F&C 4670 - G2 Call Services Assistant sessional staff(604050)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on South Lanarkshire Council. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. This will help you get comfortable with common questions and improve your confidence when it’s time to shine.
✨Tip Number 3
Show off your customer service skills! Since this role is all about handling calls and providing excellent service, think of examples from your past experiences where you’ve gone above and beyond for a customer.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace F&C 4670 - G2 Call Services Assistant sessional staff(604050)
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read the full advert text. It’s crucial to understand what the role entails and what we’re looking for in a candidate.
No CVs, Please!:Remember, we don’t want CVs for this application. Instead, focus on filling out the application form thoroughly and accurately. If you have any extra info to share, upload it under supporting documents.
Show Off Your Customer Service Skills:Since this role is all about handling customer enquiries, highlight any relevant experience or skills that demonstrate your excellent communication and customer service abilities. We love a positive attitude!
Apply Through Our Website:Make sure to apply online through our website. This ensures your application gets to us directly and keeps everything organised. Plus, it’s super easy!
How to prepare for a job interview at South Lanarkshire Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Services Assistant. Familiarise yourself with handling customer enquiries and providing excellent service, as these are key aspects of the job.
✨Show Off Your Communication Skills
Since this role involves a lot of phone interaction, practice your communication skills. Be clear and concise in your responses, and don’t forget to demonstrate active listening during the interview. This will show that you can handle customer calls effectively.
✨Flexibility is Key
Highlight your ability to work flexibly, especially during peak periods. Share examples from your past experiences where you adapted to changing schedules or demands, as this will resonate well with the hiring team.
✨Prepare Questions to Ask
At the end of the interview, be ready with a few questions about the team dynamics or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
