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For Companies At a Glance
- Tasks: Join our team to provide top-notch customer service and handle various clerical duties.
- Company: South Lanarkshire Council, a supportive and inclusive employer.
- Benefits: Enjoy up to 33 days annual leave, flexible working, and employee discounts.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great career growth opportunities and commitment to equal opportunities.
The predicted salary is between 24325 - 27391 £ per year.
We are looking for a well‑motivated individual to join our busy Land Customer Service Centre team, providing advice and guidance to our customers for a range of services including Waste, Street Cleansing and Grounds Maintenance. You will undertake a range of duties including call handling, responding to customer emails and online forms, and liaising with Operational Officers. You will also carry out general clerical duties when required.
Qualifications
- Previous experience handling customer enquiries by telephone.
- Effective written and verbal communication skills.
- Negotiation, advocacy and assertiveness abilities.
- Ability to organise and prioritise workload and respond to changing priorities.
- IT skills, especially Microsoft packages.
- Commitment to excellent customer service.
Application Process
Please complete the application process ensuring you cover the following areas: Provide evidence of experience and achievements in the five specific behaviours framework: ‘Efficient, Flexible, Leading, Working with Others and Performing’. We do not accept CVs; any submitted will be disregarded. If you need to submit additional information, upload under Supporting Documents. All correspondence will be via your email address.
Closing Date
Actual closing date: Thursday 4 December 2025 at 11.55pm.
Salary and Hours
Hours: 35 hours per week
Working Pattern: Monday to Friday
Salary: £24,325 - £27,391 per year
Vacancy: 2 posts available, 1 Permanent and 1 temporary for 18 months.
Benefits
- Enrolment in award winning local government pension scheme
- Salary Sacrifice Shared Cost AVC scheme
- Up to 33 days annual leave
- Public holiday entitlement (up to 10 days)
- Occupational sick pay
- Family friendly policies – flexible working and leave, maternity/paternity leave enhanced leave.
- Employee Discounts – including discounts at the cinema.
- Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)
Equal Opportunities
South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community. As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum competency/behaviour requirements for the position. South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview who meet the minimum requirements for the position.
Legal Information
This post is excepted in terms of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003. Preferred candidates will be required to complete a Level 1 disclosure check prior to a formal offer of employment. Overseas Criminal Records Check required where relevant.
Seniority level Entry level
Employment type Full-time
Job function Administrative
Industries Government Administration
F&C 3075 - G1 Clerical Assistant (604053) employer: South Lanarkshire Council
Contact Detail:
South Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&C 3075 - G1 Clerical Assistant (604053)
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the specific duties of a Clerical Assistant at South Lanarkshire Council. This way, when you get that interview, you can show off your knowledge and enthusiasm for the job.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and clerical tasks. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Show your personality! When you’re in the interview, let your passion for helping customers shine through. Share examples of how you've handled customer enquiries effectively in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace F&C 3075 - G1 Clerical Assistant (604053)
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience handling customer enquiries, especially over the phone. We want to see how you've tackled similar situations in the past, so don’t hold back!
Tailor Your Application: Read through the job description and align your skills with the specific behaviours they’re looking for: Efficient, Flexible, Leading, Working with Others, and Performing. This will show us you’re a perfect fit for the role.
Keep It Clear and Concise: When writing your application, be clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at South Lanarkshire Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Clerical Assistant and the specific services provided by South Lanarkshire Council. Familiarise yourself with their customer service approach, especially in areas like Waste and Street Cleansing. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Skills
Prepare examples that highlight your experience in handling customer enquiries, both over the phone and in writing. Think about times when you demonstrated effective communication, negotiation, or problem-solving skills. Be ready to discuss how you prioritised tasks and adapted to changing situations in previous roles.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and clerical duties. Practising your responses will help you articulate your thoughts clearly and reduce any nerves on the day of the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the challenges faced by the Land Customer Service Centre. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
