At a Glance
- Tasks: Support Home Carers by scheduling and allocating work while using IT tools.
- Company: Join South Lanarkshire Council, a caring and inclusive organisation.
- Benefits: Enjoy up to 33 days annual leave, flexible working, and employee discounts.
- Other info: Ongoing training provided and opportunities for career growth.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Experience in administration or scheduling and strong communication skills.
The predicted salary is between 21994 - 22309 £ per year.
Description
Applications must be received by 9 August 2026 at 11:55pm.
Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of the SLC application process.
If you require to submit additional information to support your application, please upload this under supporting documents.
Internal applicants must apply via the Opportunity Marketplace.
- Location & Working Hours
- Work Pattern
As below.
- Week 1 – Monday, Tuesday, Friday, Saturday, and Sunday (Day shift)
- Week 2 – Wednesday, Thursday (Day shift)
- Week 3 – Monday, Tuesday, Friday, Saturday, and Sunday (Backshift)
- Week 4 – Wednesday, Thursday (Backshift)
Day shift is 6:30 am until 3:30 pm (weekdays – 7 am until 4 pm office-based). Backshift is 3 pm until 11 pm. When not in the office you will work from home.
Post Summary
We are looking for highly motivated individuals to work as part of a team who will provide a support service to Home Carers working to support vulnerable people living in the community council wide.
This includes scheduling and allocation of work.
A requirement to use IT, and you should have an interest and understanding of IT programmes.
There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the Organisation.
Additional increments for working unsocial hours will also apply.
South Lanarkshire Council will provide and fund all required training including induction and ongoing learning and development.
Ideal Candidate
We would like to hear from a caring, patient, compassionate and adaptable individual who understands and respects the rights of other people.
Responsibilities
- Provide support to Home Carers and schedule and allocate work.
- Use IT tools to manage scheduling and work allocation.
- Respond to telephone calls from individuals who may be experiencing difficulty or distress.
- Communicate with callers in a calm, professional, and supportive manner.
- Manage competing priorities and balance the needs of multiple people.
- Demonstrate organisational skills and attention to detail.
Qualifications & Skills
- Administrative or scheduling experience.
- Experience working in a fast paced or customer-facing environment.
- Accuracy, organisation and attention to detail.
- Strong communication skills, ability to manage difficult situations.
- Good level of computer literacy, familiarity with scheduling systems, databases and Microsoft Office.
Benefits
- Enrolment in an award-winning local government pension scheme.
- Salary Sacrifice Shared Cost AVC scheme (optional).
- Up to 33 days annual leave.
- Public holiday entitlement (up to 10 days).
- Occupational sick pay.
- Family-friendly policies – flexible working, leave, maternity/paternity leave and enhanced leave.
- Employee discounts, including cinema.
- Cycle to Work Scheme, physiotherapy and Employee Assistance Program.
- Legal & Equal Opportunities
Legislative information: This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.
- Overseas
- Criminal
- Records
Check: Required for applicants born outside the UK or who have lived or worked outside the UK for a continuous period of three months in the past ten years.
Applicants must provide a translated, official statement declaring no history of pending criminal record proceedings.
Equal Opportunities and Inclusion statement: The Council welcomes applications from all sectors of the community, including under-represented groups and disability, care experienced and minority ethnic backgrounds.
Extensions apply for disabled applicants, military service members and veterans as per the UK Armed Forces Covenant Gold Award.
Application Process
Interview is face-to-face. Preferred candidates may be required to assist the recruitment team with recruitment checks. Failure to complete checks may lead to withdrawal.
All correspondence will be via email. Please upload required answers and additional documents under supporting documents. Questions on the application include:
- Relevant skills and experience – examples that demonstrate suitability for the role.
- How you would respond to and manage a telephone call where someone is experiencing difficulties.
- What you consider most important when managing changing priorities or responding to the needs of others.
- IT skills – systems or applications you use and their purpose.
- Example of a difficult situation – description of the situation, skills used, communication with others, and the outcome.
- Example of prioritising competing demands – needs involved, assessment, prioritisation, support, and managing expectations.
Full application instructions are provided in the advert. No CVs will be considered.
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