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- Tasks: Handle emergency calls and support community services in a vital role.
- Company: Join South Lanarkshire Council, dedicated to community safety and support.
- Benefits: Earn £17.12 - £17.33 per hour with flexible working and a pension scheme.
- Other info: Enjoy a unique shift pattern with plenty of time off.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 17 - 17 £ per hour.
South Lanarkshire Council is hiring Call Services Assistants for a permanent role in Hamilton, requiring 14.88 hours per week on a 4 days on, 12 days off shift pattern. The role involves contributing to the Council's Emergency Response and Community Alarm Services by providing a call handling service.
Candidates should possess effective communication and interpersonal skills.
A salary between £17.12 - £17.33 per hour is offered alongside various employee benefits, including a local government pension scheme and flexible working policies.
Night Emergency Call Handler - 24/7 Control Centre in Bothwell employer: South Lanarkshire Council
Contact Detail:
South Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Emergency Call Handler - 24/7 Control Centre in Bothwell
✨Tip Number 1
Make sure you know the ins and outs of the role. Research South Lanarkshire Council and their Emergency Response services. This will help us tailor our conversation during the interview and show that we’re genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about effective call handling, we should rehearse common scenarios or questions we might face. Role-playing with a friend can really boost our confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like working in the Control Centre.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities.
We think you need these skills to ace Night Emergency Call Handler - 24/7 Control Centre in Bothwell
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Call Services Assistant. We want to see how you can contribute to our Emergency Response and Community Alarm Services!
Show Off Your Communication Skills: Since effective communication is key for this role, use your written application to demonstrate your interpersonal skills. We love seeing clear, concise, and friendly language that reflects your ability to handle calls professionally.
Be Honest and Authentic: Don’t be afraid to let your personality shine through in your application. We appreciate authenticity, so share your genuine interest in the role and what makes you a great fit for our team!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at South Lanarkshire Council
✨Know the Role Inside Out
Before your interview, make sure you understand what a Call Services Assistant does. Familiarise yourself with the responsibilities of handling emergency calls and how they contribute to the Council's services. This will show your genuine interest in the role.
✨Showcase Your Communication Skills
Since effective communication is key for this position, prepare examples from your past experiences where you've successfully handled difficult conversations or provided support over the phone. This will demonstrate your interpersonal skills and ability to remain calm under pressure.
✨Understand the Shift Pattern
Be ready to discuss your availability and how you feel about the 4 days on, 12 days off shift pattern. Showing that you’re flexible and can adapt to this schedule will reflect positively on your commitment to the role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the Emergency Response and Community Alarm Services. This not only shows your enthusiasm but also helps you gauge if the role aligns with your career goals. It’s a great way to engage with the interviewers and leave a lasting impression.