At a Glance
- Tasks: Assist in managing housing repairs and provide excellent customer service.
- Company: Join a supportive team within the local government.
- Benefits: Enjoy up to 33 days annual leave, flexible working, and employee discounts.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong IT skills and excellent communication abilities required.
The predicted salary is between 15.54 - 15.54 £ per hour.
ACTUAL CLOSING DATE: Applications must be received by 5 July 2026 at 11:55pm.
Location: David Dale House, Blantyre
Hours: 1 x 28hrs per week, permanent, 1 x 28hrs per week, temporary until December 2026
Work Pattern: 28hrs to be worked over 4 days a week
Salary / Hourly Rate: £13.80 - £15.54 per hour, £20,146 - £22,687 per annum
About the Role
We are looking for a motivated and organised individual to join our Housing Repairs Service team. In this role, you will carry out a range of clerical and administrative duties, following established procedures to support the effective delivery and continuous improvement of the service.
Key Responsibilities
- Accurately diagnose, raise, and process repair requests in line with council policies, standards, and performance targets.
- Provide efficient clerical and administrative support, maintaining high standards of confidentiality and data security.
- Handle correspondence, customer enquiries, and complaints, ensuring clear, professional, and timely communication.
- Process and maintain records in accordance with established procedures and quality standards.
- Undertake specialist administrative tasks to support the smooth running of the service.
- Work collaboratively with internal teams, contractors, technical officers, and other stakeholders to ensure effective service delivery.
About You
Essential Requirements
- Strong basic IT skills, including experience with Microsoft Office (Word, Excel, Outlook, Teams).
- Excellent customer service skills with the ability to communicate clearly and professionally.
- A team player who is inclusive, supportive, and able to work collaboratively.
- Honest, reliable, and able to treat others with fairness, respect, and integrity.
- Ability to work flexibly, using discretion and tact at all times.
Why Join Us?
You’ll be part of a supportive team delivering an essential public service, helping to ensure housing repairs are managed efficiently and customers receive a high-quality experience.
Equal Opportunities and Inclusion statement
The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care-experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position. As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile.
Benefits
- Enrolment in award winning local government pension scheme
- Optional participation in the Salary Sacrifice Shared Cost AVC scheme.
- Up to 33 days annual leave
- Public holiday entitlement (up to 10 days)
- Occupational sick pay
- Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
- Employee discounts, including discounts at the cinema.
- Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)
Overseas Criminal Records Check
Applicants born outside the UK or who have lived or worked outside the UK for a continuous period of three months in the past ten years must provide an Overseas Criminal Records Check translated into English and certified as showing no history of any criminal record proceedings. Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.
Legislative Information
This post is exempted in terms of the Rehabilitation of Offenders (Scotland) Act 2020. Applicants are not required to submit a CV as part of the SLC application process; if additional supporting information is required, please upload it under supporting documents.
G1 Repairs Assistant (Customer Service Assistant) in Blantyre employer: South Lanarkshire Council
Join our dedicated Housing Repairs Service team at David Dale House in Blantyre, where you'll play a vital role in delivering essential public services. We pride ourselves on fostering a supportive work culture that values diversity and inclusion, offering generous benefits such as up to 33 days of annual leave, flexible working options, and a commitment to employee growth through training and development opportunities. As a Disability Confident employer, we ensure that all applicants are given fair consideration, making this an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land G1 Repairs Assistant (Customer Service Assistant) in Blantyre
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at South Lanarkshire Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like South Lanarkshire Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace G1 Repairs Assistant (Customer Service Assistant) in Blantyre
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to South Lanarkshire Council:Your cover letter is your chance to shine! Tell us why you want to work at South Lanarkshire Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at South Lanarkshire Council!
How to prepare for a job interview at South Lanarkshire Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
