F&C 4883 - G1 Repairs Assistant (Customer Service Assistant) (604057) in Blantyre

Closing Date: Applications must be received by 5 July 2026 at 11:55pm.

Location: David Dale House, Blantyre

Hours & Pay: 1 × 28 hrs per week, permanent (may be temporary until December 2026). Work pattern: 28 hrs over 4 days a week. Salary: £20,146–£22,687 per annum (£13.80–£15.54 per hour).

About the Role: We are looking for a motivated and organised individual to join our Housing Repairs Service team. In this role you will carry out a range of clerical and administrative duties, following established procedures to support the effective delivery and continuous improvement of the service.

Key Responsibilities:

• Accurately diagnose, raise, and process repair requests in line with council policies, standards, and performance targets.
• Provide efficient clerical and administrative support, maintaining high standards of confidentiality and data security.
• Handle correspondence, customer enquiries, and complaints, ensuring clear, professional, and timely communication.
• Process and maintain records in accordance with established procedures and quality standards.
• Undertake specialist administrative tasks to support the smooth running of the service.
• Work collaboratively with internal teams, contractors, technical officers, and other stakeholders to ensure effective service delivery.

About You – Essential Requirements:

• Strong basic IT skills, including experience with Microsoft Office (Word, Excel, Outlook, Teams).
• Excellent customer service skills with the ability to communicate clearly and professionally.
• Team player who is inclusive, supportive, and able to work collaboratively.
• Honest, reliable, and able to treat others with fairness, respect and integrity.
• Ability to work flexibly, using discretion and tact at all times.

Why Join Us? You’ll be part of a supportive team delivering an essential public service, helping to ensure housing repairs are managed efficiently and customers receive a high-quality experience.

Benefits:

• Enrolment in award-winning local government pension scheme.
• Option to join the Salary Sacrifice Shared Cost AVC scheme to increase pension pot.
• Up to 33 days annual leave.
• Public holiday entitlement (up to 10 days).
• Occupational sick pay.
• Family-friendly policies – flexible working, leave, maternity/paternity and enhanced leave.
• Employee discounts (e.g. cinema).
• Other benefits: Cycle to Work scheme, physiotherapy, Employee Assistance Programme.

Equal Opportunities and Inclusion Statement: The Council is committed to fostering equality, diversity and inclusion in its workforce. We welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria. As holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. Service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria.

Legislative Information: This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.

Overseas Criminal Records Check: An Overseas Criminal Records Check is required for applicants born outside the UK or who have lived or worked outside the UK for a continuous period of three months in the past 10 years. Applicants must provide evidence of the Overseas Criminal Record Check, which must be translated into English and include an official statement confirming no history of or pending criminal record proceedings.