At a Glance
- Tasks: Process customer orders and ensure smooth communication between customers and internal teams.
- Company: Successful manufacturing business with a focus on growth and development.
- Benefits: Up to £28,000 salary, 25 days holiday, early finish Fridays, and wellness support.
- Other info: Hybrid work model with excellent career progression opportunities.
- Why this job: Join a dynamic team and make a real impact in supply chain management.
- Qualifications: 5 years experience in customer service or logistics, strong computer skills, and problem-solving abilities.
The predicted salary is between 28000 - 28000 £ per year.
Paying up to £28,000 + Benefits - Based in Middleton, North Manchester, our client is a successful manufacturing business looking for an experienced Sales Administrator to join their supply chain team as Supply Chain Assistant. After training, this will be a hybrid role working 5 days in every 10 at home/in the office. Working Monday to Thursday 8.30am to 5.00pm and Friday 8.30 to 2.45pm, which includes a 30-minute lunch break each day.
THE JOB
The Supply Chain Assistant is responsible for the accurate and efficient processing of all customer orders and outbound deliveries, ensuring a high level of customer satisfaction. This role supports the smooth day-to-day management of customer accounts, enabling commercial teams to focus on business growth and development. Acting as a key link between customers and internal operations, the Supply Chain Assistant ensures clear and timely communication in both directions, translating customer requirements into operational actions while providing customers with accurate updates on orders, deliveries, and any issues. The quality, accuracy, and timeliness of this information are critical to the success of the role.
Your responsibilities will include:
- Order Processing & Coordination: Receive and process customer orders, ensuring all requirements (product, quantity, delivery dates) are clearly understood and communicated across planning, warehousing, and logistics teams. Confirm and acknowledge orders via ERP systems.
- Order Monitoring & Customer Communication: Track order progress, proactively manage delays, and coordinate with internal teams to resolve issues. Keep customers informed of order status and manage delivery schedules.
- Logistics & Distribution Management: Work closely with warehouse and 3PL partners to coordinate dispatch, collections, and outbound flow of goods, including preparing documentation and ensuring compliance with export regulations.
- Customer Support & Cross-Functional Collaboration: Liaise with sales, finance, and technical teams to manage enquiries, samples, and technical requests. Investigate and resolve customer complaints efficiently.
- Data Management & Problem Solving: Maintain accurate sales master data and pricing in ERP systems, and troubleshoot operational issues (e.g., transport, availability, credit holds).
- Continuous Improvement & Projects: Drive customer satisfaction improvements and contribute to special projects or assignments delegated by the Supply Chain Manager.
THE PERSON
- At least 5 years of experience in related fields (customer service, sales administration, logistics, shipping).
- Good level of numeracy and literacy ability.
- Strong computer skills, including ERP Systems, Microsoft Word, and Excel.
- Able to manage a wide variety of tasks and keep head cool in stressful situations.
- A team player.
- Able to operate in an independent manner, displaying ownership and taking initiative.
- High organisation skills and ability to manage several tasks at the same time.
- Ability to prioritise own workload.
- Good problem-solving skills.
THE BENEFITS
- 2.45pm finish every Friday.
- Onsite parking.
- 25 days holiday + the bank holidays.
- Company pension.
- We Care Plan – offering 24/7 access to GP’s, mental health support, and a get fit programme.
- Company performance based annual bonus.
- Access to free fruit, tea, coffee, and other refreshments daily.
Please note that we are only able to consider applications from those who are eligible to work in the UK and therefore do not require sponsorship.
Supply Chain Assistant in Middleton employer: South Lakes Housing
Join a thriving manufacturing business in Middleton, North Manchester, where your role as a Supply Chain Assistant will be pivotal in ensuring customer satisfaction and operational efficiency. With a supportive work culture that promotes employee growth through training and hybrid working arrangements, you will enjoy a competitive salary, generous holiday allowance, and access to wellness programmes, making this an excellent opportunity for those seeking meaningful employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain Assistant in Middleton
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at South Lakes Housing, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Supply Chain Assistant.
We think you need these skills to ace Supply Chain Assistant in Middleton
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at South Lakes Housing. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research South Lakes Housing and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at South Lakes Housing
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at South Lakes Housing.
✨Research Specific Challenges Faced by South Lakes Housing
Look into any unique supply chain challenges South Lakes Housing might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
